Housekeeper

7 months ago

Revelstoke, Canada Eleven Experience Full time

**About Eleven Experience**:
Eleven is different than anything anyone has experienced before. So it's really hard to describe in a way people get. Technically, we're an "experiential travel company" with a diverse portfolio of intimate, discrete properties in remarkable corners of the world. At each destination our guided outdoor adventures, unique to that region, await guests of all ages and skill levels. Back in the lodge we provide a comfortable and welcoming vibe that also embraces world class decor and Michelin-level local chefs preparing seasonal foods. No matter how remote - and they can be remote - every lodge upholds a commitment to the environment, impeccably designed accommodations, incredible cuisine, rejuvenating spas, and trust-inspiring guides who lead guests to new dimensions. Available for full-property buyouts to entirely control the experience, our lodges are ideal locations to focus on outdoor activity and to escape monotony in the lap of low-key luxury, outside all public scrutiny. But that description doesn't capture the magic, and magic is hard to explain. No one does what Eleven does. For real. Just ask anyone who's been. We get it.
- **
Position Purpose**
- The housekeeper position is mostly non-guest facing. However some breakfast and lodge staff support duties may be falling into the guest-facing sector
- This position supports the Lodge Manager in all room and common area cleaning and upkeep duties to ensure guests have the best experience in a spotless environment.
- It is a crucial position to keep the Eleven Hospitality Product running smoothly
- Flexibility in scheduling and working weekends are required to fulfill this position
- **
Responsibilities/Duties/Functions/Tasks**
- Clean and upkeep all guest rooms to a high standard
- dust, vacuum and wipe surfaces using cleaning chemicals
- clean bathrooms and toilets daily
- tidy guest rooms, incl. guest clothing and amenities
- reset rooms to standard, incl. swapping out and re-tiding linen and towels
- Cleaning of common areas, incl. the restaurant
- sauna cleaning and upkeep
- public restrooms daily clean
- massage rooms daily clean and restock
- lobby and 3rd floor lounge clean
- Breakfast service support:

- early morning breakfast support shifts will require the housekeeper to be in front of guests
- clearing dishes
- refilling buffet
- making teas and coffee
- assembling field lunches if applicable
- repost any hazards
- diligently use and tick off the internal checklists
- report any maintenance issues to the Maintenance technician
- Process laundry for guest rooms and restaurant linen:

- washing, drying, folding
- stain treatment
- ironing
- Keep storage areas well organized and fully stocked
- incl. inventory
- reorder requests if needed etc.
- Communicate clearly with other housekeepers, the Lodge Manager and other team members at the lodge and restaurant
- report any items that are running low, i.e. cleaning products, linen, room amenities like soaps, candles etc.
- report all maintenance issues to the Maintenance Technician via the Eleven property management app
- **
Qualifications**
- Strong understanding of the housekeeping needs of a hospitality company
- Ability to work in a fast-paced, dynamic environment
- Ability to roll with changes and needs of a quickly growing and expanding company
- Basic computer capabilities to work with online check lists
- High attention to detail
- Ability to work as lodge staff

**Work Requirements**

Must be able to lift 23+ kilogram.

Performance Review Period: Every 6-Months

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