Rooms Division Lead

5 months ago

Revelstoke, Canada VRGE Revelstoke by Bellstar Hotels & Resorts Full time

**We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.**

Rooms Division Leads are responsible for managing and leading our Housekeeping and Maintenance team members to provide excellent service to hotel guests. Rooms Division Leads work closely with the General Manager to create financial plans, budgets, and oversee the housekeeping and maintenance standards of the property. RDLs work hard to build positive relationships with all hotel staff, owners, and guests, and play an important role in building a strong team. Our RDLs are committed to making our guests' stay an amazing one, from the moment they arrive until they depart.

**This job might be for you if**:
You can see potential in others, and work to bring it out. You are a natural leader and like working closely with a team. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You understand what it takes to manage the Rooms Division departments. You communicate clearly, speak well, and have an excellent knowledge of our hotel facilities and services. If this sounds like you, we can’t wait for you to apply

**Responsibilities for this role include**:

- Overseeing and managing all aspects of the daily operations of the Maintenance and Housekeeping, ensuring full compliance with all policies and procedures
- Building and maintaining strong, professional relationships with all associates, guests, owners, stakeholders, suppliers, and community members
- Working with the General Manager to create a financial plan and budget for the departments
- Working closely with the Guest Services department to ensure rooms are prepared and cleaned on time
- Overseeing and maintaining related contracts and subcontracted work where applicable
- Maintaining quality control through regular room inspections
- Managing the performance of the department and employees through effective KPI indicators, goal setting and targets
- Managing the hiring, training, and performance evaluation of department employees
- Constantly seeking out ways to improve guest service
- Managing and monitoring all related costs including labor, inventory, and maintenance
- Ensuring compliance with all health and safety policies and procedures, fire regulations and hotel security
- Ensuring operating equipment is maintained to the highest standard, and is used in a safe manner
- Various administrative tasks including payroll, inventory, scheduling, invoicing, and ordering
- Graciously handling all guest concerns in a professional and timely manner
- Manage time efficiently to ensure that daily assignments are effectively completed in the allotted time
- Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**The “must haves”**:

- A passion for the tourism industry
- 4 years Rooms Division Departmental Management experience in a hotel or residential and/or commercial setting
- A variety of intermediate construction skills including electrical, plumbing, carpentry, HVAC, kitchen & bathroom repairs and painting
- Strong leadership skills with the ability to plan, organize, delegate, and inspire, as well as creating performance driven results
- Ability to work a variety of shifts including days, nights, weekends, and holidays
- Great organizational, multi-tasking and problem-solving skills
- Physical ability to repeatedly lift, push, pull up to 100lbs, as well as stand, bend, kneel, climb and stretch for long periods of time
- Exceptional English communication skills, both written and verbal

**The “nice to haves”**:

- Completed post-secondary education in a related field such as Hotel/Restaurant Management, Business Management and/or Commerce
- Valid trade certification
- Certification in First Aid
- Valid certification in WHIMS

**What you can expect from us**:

- A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
- A growing company with opportunities for advancement, relocation, and development
- A robust benefits package, for qualifying employees, that includes dental and medical coverage
- Enrollment in the employee discounted rates program

VRGERevy

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Revelstoke, BC V0E 2S0: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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