Store Manager
4 weeks ago
gravitypope is looking for the right individual to fill the key role of Store Manager in our Vancouver Kitsilano Footwear location. This role is responsible for growing profitability by leading all aspects of daily and strategic operations within their location. They oversee all employees within their location to maximize effectiveness and reach objectives.
This position is suited to a leader who is passionate and hands-on when it comes to driving business and delivering the finest client experience. The Store Manager drives and maximizes business by working closely with all cross-functional partners, including Operations, Visual Merchandising, Human Resources, and Finance, to set up their store and team for success.
This role is also eligible for sales incentive earnings in addition to base pay. Compensation is based on relevant experience, job-related skills, location, and performance. Additional employee perks available can include a comprehensive benefits package, generous employee discount, Friends & Family program, annual fitness allowance, contests, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.
**Key Responsibilities**:
- Lead and support a team of 15-20 employees through delegation, open dialogue, career-oriented discussions, and regular performance management and evaluation
- Meet sales targets while developing and maintaining exceptional client relationships
- Turn casual shoppers into loyal clients through genuine and reliable clientele practices
- Manage client expectations with client returns and repairs through prompt repair service turnaround
- Identify and prioritize store needs to accomplish business objectives efficiently and effectively
- Act as ambassador of the gravitypope brand both in and outside of work through positive community involvement
- Oversee stocking shelves and shipping and receiving to ensure efficient inventory movement
- Maintain a safe, clean, organized and saleable showroom and stockroom
- Recruit, onboard, train and schedule employees as needed
- Prioritize administrative work so deadlines can be met without the compromise of sales
- Evaluate and alter work processes to maximize efficiency
- Manage a budget and oversee store maintenance
- Eliminate loss through effective loss prevention practices and incident reporting
- Ensure timely processing of all product to ship and E-Commerce curbside pickup orders to and from the Vancouver Kitsilano footwear location.
**Qualifications**:
- Minimum 3 years of experience in a retail environment
- Minimum 2 years of experience in a managerial role
- Post-secondary degree or diploma in a related field would be considered an asset
- Experience with integrated retail and point of sales software platforms is an asset
- Familiarity with gravitypope product, clientele, and brand
- Excellent communication and client service skills
- Ability to multi-task and prioritize, as well as ensure a high quality of work completed within an acceptable timeframe
- High attention to detail
- Strong understanding of the retail industry
**Commitment to Diversity and Inclusion**:
gravitypope wants all of their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program
Work Location: In person
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