Service Quality Supervisor

3 weeks ago

Toronto, Canada Toronto Catholic District School Board Full time

APPLICATIONS ARE INVITED FOR THE POSITION OF

SERVICE QUALITY SUPERVISOR

FACILITIES SERVICES

Non-Union Level 9- $75,341-$90,409

**Our Vision**:
At the Toronto Catholic District School Board, we transform the world through witness, faith, innovation and action. Servant-leadership that is visionary, empowering and inclusive is a fundamental characteristic of our Board. We seek colleagues who demonstrate a powerful personal mission and commitment through action to these principles. We are committed to fairly and objectively recruiting and selecting leaders and staff who are excellent role models, visionary and innovative, student-focused, committed to diversity, inclusion and equity and are also collaborative in building a Catholic community.

**TORONTO CATHOLIC DISTRICT SCHOOL BOARD**:
The TCDSB is an inclusive learning community rooted in the love of Christ. We educate students to grow in grace and knowledge and to lead lives of faith, hope and charity. At Toronto Catholic, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. Catholic Social Teachings, the Ontario Catholic School Graduate Expectations and the Board’s Pastoral Plan are foundational to our exemplary approach to teaching and learning in the 21st century.

The TCDSB is proud to be a significant part of the fabric of publicly-funded Catholic education in the province of Ontario. We serve more than 84,000 students in more than 195 Catholic schools in the city of Toronto and represent close to 475 000 catholic school supporters.

**CRITERIA FOR AN INTERVIEW**:
Three-year Community College Diploma in relevant field (e.g. Property Management; Facility Management) from a recognized educational institution, or an equivalent combination of education and experience

Minimum two (2) years of working experience in a supervisory role

Demonstrated supervisory ability and experience in direct supervision of staff in a unionized environment

Proficient in computer skills (MS Office, Office 365, SAP)

Excellent organizational, interpersonal and communication skills

Experience in managing small construction project (e.g. asphalt, tiles, windows, blinds, etc.)

Availability to work outside core office hours, as required

**MAJOR DUTIES AND RESPONSIBILITIES**:
Reporting to and under the direction of the Manager of Operations, the position provides professional support for all facilities activities including custodial supervision and training, maintenance services, contract administration and project management for assigned family schools. Duties and responsibilities include but are not limited to the following:
Representing ESS at various committees and meetings to provide input on proposed facility projects and plans

Confirming deployment of staff and providing direction to staff and managing staff performance and coordinating activities such as scheduling, attendance and training

Ensuring effective management of all assigned budgets, projects and contracted services

Establishing communications with other sections, departments, assigned family of schools (Principals), to ensure ongoing effective partnerships

Regularly visiting school sites for auditing and supervising activities of all assigned caretakers and 3rd party contractors.

Participating in the interview and selection process for staff including recruiting and promotional opportunities

Conducting employee evaluations and participating in the grievance and disciplinary process

Participating in the development and delivery of training programs

Coordinating in-service meetings

Maintaining deployment and other related activities in the absence reporting system

Facilitating the implementation of new programs/projects

Auditing and supervising activities of all assigned caretakers and 3rd party contractors, by visiting schools as required

Subject to callout beyond regular workday/week as emergencies arise and participating in a rotating callout schedule

Performing other duties as assigned/required

**PLEASE NOTE**:
Service Quality Supervisors are required to work either day or afternoon shift hours, depending upon the Board's needs, as well as to carry and respond to communication devices provided, such as cell phone or pager during scheduled work shift and/or on-call periods.

This position requires travelling to TCDSB sites on regular basis. The incumbent must have own vehicle available to use and a valid Ontario driver's license (eligibility for mileage reimbursement). Requires wearing of appropriate and current safety equipment (safety shoes, hard hat) for TCDSB construction sites.

**Diversity and Inclusion**:
**Barrier-Free Recruitment and Selection**:
TCDSB embraces the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and as such, is committed to creating an inclusive, barrier-free recruitment and selection process.

Interested applicants are asked to submit a completed résumé and cover letter no l

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