Part-time Student Service Administrator, Enrolment

1 month ago

Calgary, Canada The University of Calgary Full time

**Description**

**Enrolment Services** in the **Office of the Registrar** is currently seeking a Recurring Part-time **Student Service Administrator**.

Reporting to the Manager, Enrolment Services Operations, this reoccurring part-time position serves as the first point of contact for the Enrolment Services advising office and supports back-of-house administrative tasks.

The business day for Enrolment services runs from 9:00 am thru 4:00 pm Monday-Friday (10:00 am thru 4:00 pm on Thursdays). Shifts are 8:30-4:30 Monday to Friday. Peak periods are August-September and January. It is expected that the two reception positions will coordinate to offset vacations and time away.

**Summary of Key Responsibilities** (job functions include but are not limited to):

- This position is the first point of contact for all students and visitors arriving at Enrolment Services.
- Communicate in a polite, respectful and helpful manner.
- Have good working relationships with faculty and staff in the departments as well as other units on campus.
- Provide friendly, supportive front facing service for all inquiries at Enrolment services.
- Conduct needs assessment and immediate response to student inquiries, whether that means providing information, assisting with utilization of self-queuing technology, or providing a referral to another department on campus.
- Look up student information in Peoplesoft.
- Provide accurate documentation of interactions in Peoplesoft.
- Ensure confidentiality of the student record and student information.
- Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre-established service thresholds.
- Responsible for daily opening/closing of the physical office space.
- Responsible for cashiering functions.
- Responsible for supporting transcript processing.
- Recording monthly statistics.
- Maintains stationary and supplies inventory.
- Coordinate physical mail, and maintain department staff lists.
- Ensure office equipment in general office is well maintained, serviced and fully functional.
- Updates and maintains communications documents in the waiting area including posters and TV screens.
- Supports Enrolment Services administrative inquiries.
- Occasional telephone support for student inquiries.

**Qualifications / Requirements**:

- Minimum of a high school diploma.
- Post-secondary education (college diploma/certificate) would be considered an asset.
- A minimum of two years experience in an office administrative role with a minimum of one year in a post-secondary Registrar's Office. Experience with collecting, reviewing and processing confidential student documents with precision and accuracy.
- Experience in a dual front-facing/office support role with proven successful internal and external customer service.
- Experience working in a high traffic/high volume environment with constant inquiries and interruptions.
- Demonstrated organizational and time management skills together with proficient written and verbal communication skills.
- Ability to be flexible and manage a heavy workload and stress during peak periods.
- The ability to work under mínimal supervision, exercising discretion in decision making is required.

**Application Deadline**: December 6, 2024

This position is part of the AUPE bargaining unit, and falls under the **_Operational/Administrative Job Family, Phase 2_**.

For a listing of all management and staff opportunities at the University of Calgary, view our **Management and Staff Careers website**.

**About the University of Calgary**

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
- We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada._

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