Team Leader

5 months ago


Etobicoke, Canada Westway Animal Clinic Full time

Responsibilities:

- Lead and supervise a team of employees to ensure efficient and effective operations
- Provide guidance and support to team members, including training and development opportunities
- Monitor team performance and provide feedback to improve productivity and customer service
- Collaborate with other departments to coordinate workflow and resolve any issues or conflicts
- Implement company policies and procedures, ensuring compliance at all times
- Assist with inventory management, including ordering, receiving, and stocking merchandise
- Handle customer inquiries, complaints, and escalations in a professional and timely manner
- Conduct regular team meetings to communicate goals, expectations, and updates

Qualifications:

- Previous experience in a leadership or supervisory role, preferably in a veterinarian or customer service environment
- Strong communication skills, both verbal and written
- Excellent customer service skills with the ability to handle difficult situations professionally
- Knowledge of administrative tasks such as scheduling, record keeping, and reporting
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills with the ability to make sound decisions under pressure
- Demonstrated ability to effectively supervise and motivate a team of employees
- Professional phone etiquette

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are a motivated individual with strong leadership skills, we would love to hear from you

**Salary**: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M9P 3B6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- DCS / DEC (required)

**Experience**:

- Veterinary Clinic: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person



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