Customer Experience Team Leader

2 months ago


Etobicoke, Canada IKEA Full time

**Job ID**: 258454

**Date posted**: 18/09/2024

**Who you are**
- You have at least 3 years of customer service leadership experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary).
- Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
- You have a passion fueled with a big ‘can-do’ attitude - you develop and inspire your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience.
- You love challenges and capable to prioritize and organize your work and the work of others in order to make the most efficient use of the time available.
- You have a genuine interest and knowledge of home furnishing, can handle long queues, assess customers’ issues and deliver solutions with compassion and understanding.
- The IKEA Leadership approach inspires you and to lead by example is important to you.

**Your responsibilities**
- Lead a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience.
- Ensure that we listen to our customers, use our knowledge of our product range to offer them informed solutions and analyze their feedback to identify the root causes of issues that may negatively impact the services we offer.
- Develop, communicate and implement result-oriented department where the IKEA Culture is a strong and living reality.
- Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies or customer relations action plans.
- support the team members in serving customers during high peak periods and ensuring that they leave with a positive experience.
- Plan staffing according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the returns and exchange area successfully.

**Together as a team**

Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is

**Why you will love us**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting salary for this position ranges from $ 50000 to $ 61000 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as: Exchanges & Returns Team Leader.



  • Etobicoke, Canada TD Bank Full time

    **Work Location**: Etobicoke, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **This role is required to understand customer...


  • Etobicoke, Canada McDonald's Full time

    **Guest Experience Leader We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...


  • Etobicoke, Canada ATLAS MACHINERY SUPPLY LTD Full time

    The Customer Experience Manager (CXM) inspires and drives the sales-merchandising culture at retail and sales-merchandising imperatives within each department. They take the lead in coaching and strive to consistently deliver the Atlas Experience. The CXM will also partner with the B2B Sales Team to provide a steady stream of lead referrals from the retail...

  • Sales Team Leader

    5 months ago


    Etobicoke, Canada JACK & JONES Full time

    **Position**:Sales Team Leader, JACK & JONES **Reports to**:Store Manager **Location**: Sherway Gardens - **At JACK & JONES, we are fast paced and guaranteed to keep you on your toes!**_ **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family. - Participate in a monthly bonus...

  • Sales Team Leader

    5 months ago


    Etobicoke, Canada JACK & JONES Full time

    **Position**:Sales Team Leader, JACK & JONES **Reports to**:Store Manager **Location**: Sherway Gardens - **At JACK & JONES, we are fast paced and guaranteed to keep you on your toes!**_ **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family. - Participate in a monthly bonus...

  • Sales Team Leader

    6 months ago


    Etobicoke, Canada JACK & JONES Full time

    **Position**:Sales Team Leader, JACK & JONES **Reports to**:Store Manager **Location**: Fairview Toronto - **At JACK & JONES, we are fast paced and guaranteed to keep you on your toes!**_ **What we offer**: - Always have an incredible sense of style with our 50% employee discount in store and online for you and your family. - Participate in a monthly bonus...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: **Summary - Afternoon Shift** Reporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Primary...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: **Summary - Night Shift** Reporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Primary Responsibilities** -...

  • Sales Team Leader

    5 days ago


    Etobicoke, Canada IKEA Full time

    **Job ID**: 266746 **Date posted**: 20/11/2024 **Who you are** - You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face - You have at least 2 years of work experience in a high-volume Sales, Retail or Customer Service environment - You have at least 2 years of proven formal and...

  • Warehouse Team Leader

    5 months ago


    Etobicoke, Canada Excel Full time

    **Warehouse Team Leader** If you want to be part of something big in the exciting and dynamic world of global telecommunications, come and join our team. **About The Role** Excel Group is looking for an experienced Warehouse, Team Leader to add to our growing team. If you are highly motivated, dependable, hardworking, an initiative-taker with a strong...


  • Etobicoke, Canada Tayco Full time

    Description The Customer Experience Manager, under the direction of the Senior Manager, CSD & CE is responsible creating, implementing, and championing a strategic culture of Customer satisfaction at Tayco. The Manager is responsible for leading the Customer Service, Claims and Order Entry teams to create a culture at Tayco which showcases superior Customer...


  • Etobicoke, Canada BRC Group - Tayco and BRC Full time

    Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences. **THE...


  • Etobicoke, Canada TD Bank Full time

    **Customer Experience Associate**: - 416042BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 4335 Bloor Street West **Employment Type** - Regular **City** - Etobicoke **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Etobicoke, Canada TD Bank Full time

    **Customer Experience Associate - Ukrainian/Russian/Croatian Speaking**: - 425410BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1048 Islington Ave, 1440 Royal York Road, 2972 Bloor Street West **Employment Type** - Regular **City** - Etobicoke **Time Type** - Part Time **Province/State** - Ontario **Hours** -...


  • Etobicoke, Canada Roam Full time

    Do you love people and consider yourself a driven individual? If you answered yes, then you're the right person to join our team as a Customer Experience Concierge. You'll be the first and last point of contact for Roam's client's to greet them in person, and help them get setup in their new vehicle. Roam's mission is to improve the way people access and...

  • Team Leader

    5 months ago


    Etobicoke, Canada Westway Animal Clinic Full time

    Responsibilities: - Lead and supervise a team of employees to ensure efficient and effective operations - Provide guidance and support to team members, including training and development opportunities - Monitor team performance and provide feedback to improve productivity and customer service - Collaborate with other departments to coordinate workflow and...


  • Etobicoke, Canada Northern Reflections Full time

    Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers. We are proud to be recognized not just as a clothing brand, but also as one of Canada’s most loved employers! For over 37 years Northern Reflections...


  • Etobicoke, Canada Michaels of Canada, ULC. Full time

    Store - TOR-ETOBICOKE, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Etobicoke, Canada Snuggle Bugz Full time

    Job SummaryWe are seeking a highly skilled Sales and Customer Experience Associate to join our team at Snuggle Bugz. As a Sales and Customer Experience Associate, you will be responsible for providing excellent customer service, processing transactions, and maintaining a clean and organized store environment. If you have a passion for building meaningful...


  • Etobicoke, Canada Wonderbrands Full time

    Job Posting: Ready For a Tasty New Challenge? Reporting to the Sanitation Leader-Supervisor, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Shift...