Front Office Supervisor
5 months ago
The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotels for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.
**Join the Humaniti community**
**Here are the benefits and privileges offered to you by the Humaniti Hotel**:
- Thrive within a positive, friendly, and dynamic team in a beautiful environment.
- The opportunity to take on new challenges and advance your career across North America.
- Employee benefits, such as life, disability, medical, and dental insurance partially covered by the employer.
- Retirement plan with employer contributions.
- Various employee recognition programs.
- Various training programs.
- Discounts within our hotel chain.
**Description**
We are looking for inclusive, dynamic leaders who love their city and want to provide a memorable and personalized experience to each of our guests. Front desk supervisors will be responsible for managing the daily operations of the front desk and ensuring the overall guest experience.
Our front desk supervisors will guide our artisans and valets to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are looking for people who prioritize the human touch and will deliver an experience in line with our wellness concept to our customers.
**Roles and Responsibilities**
- Support, supervise, and guide the front desk team in all guest interaction processes.
- Participate in the training of the front desk team and ensure daily tracking of learning progress.
- Ensure that the front desk team has the necessary tools for the smooth operation of operations.
- Responsible for guest requests and their completion within the established deadlines according to hotel standards.
- Monitor daily front desk operations.
- Responsible for customer satisfaction and complaint management.
- Respond to guest comments on various booking platforms and ensure post-service follow-up.
- Ensure proper management of guest folios and billing.
- Provide service that exceeds our customers' expectations and instill this quality of service throughout the team.
- Responsible for enforcing hotel standards and policies.
- Ensure smooth service coordination with various hotel departments.
**Skills and Requirements**
- College or university degree in hotel management or equivalent education.
- Excellent organizational skills, prioritization, and outstanding customer service.
- Excellent ability to establish and maintain good business relationships with other departments and external stakeholders.
- Ability to work under pressure and manage stress.
- Proactivity, initiative, and autonomy.
- Strong personnel management skills.
- (2) years of experience in the hotel industry at the front desk.
- (1) year of team supervision experience in the hotel industry.
- Bilingual (French and English).
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Work Location: In person
-
Front Office Assistant Director
5 months ago
Montréal, Canada Complexe Humaniti Montréal Full timeThe Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness...
-
Front Office Assistant Director
5 months ago
Montréal, Canada Marriott International, Inc Full time**Job Number** 24021354 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments...
-
Assistant Front Office Manager
3 months ago
Montréal, QC, Canada Marriott International, Inc Full time**Job Number** 24152692 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Office Coordinator
5 months ago
Montréal, Canada Coveo Full time**The brain behind our office operations...** Being fully on site, at our front desk in Montreal, you are the face of the company. In this role, you will positively impact both local and remote employees around the globe by being a terrific and reliable internal resource. You will collaborate closely with the rest of the Office Management team, with...
-
Front Desk Agent
6 months ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
6 months ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent
6 months ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Supervisor
5 months ago
Montréal, Canada Hôtel Travelodge Montréal Centre Full time**Work place**: 50 Boul René-Lévesque Ouest, Montréal, Québec H2Z 1A2 **Status**:Full-time **Salary**: $23.00 per hour The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile...
-
Front Desk Manager
5 months ago
Montréal, Canada Marriott International, Inc Full time**Job Number** 24104810 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Front Desk Supervisor
5 months ago
Montréal, Canada Holiday Inn Monreal Centre-Ville Full time**Responsibilities**: Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes; Update group information. Maintain, monitor and prepare group requirements. Help maintain the inventory of office and departmental materials; Review Front Office logbook and guest feedback...
-
Front Desk Supervisor
5 months ago
Montréal, Canada Holiday Inn Monreal Centre-Ville Full time**Responsibilities**: Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes; Update group information. Maintain, monitor and prepare group requirements. Help maintain the inventory of office and departmental materials; Review Front Office logbook and guest feedback...
-
Front Desk Supervisor
6 months ago
Montréal, Canada Holiday Inn Monreal Centre-Ville Full time**Responsibilities**: Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes; Update group information. Maintain, monitor and prepare group requirements. Help maintain the inventory of office and departmental materials; Review Front Office logbook and guest feedback...
-
Front Office Supervisor
5 months ago
Montréal, Canada Marriott International, Inc Full time**Job Number** 24086566 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Montreal Downtown, 2045 Rue Peel, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...
-
Front Desk Agent(Part-time)
5 months ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Agent(Part-time)
5 months ago
Montréal, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Assistant Front Desk Manager
6 months ago
Montréal, Canada Marriott International, Inc Full time**Job Number** 23192472 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
-
Front Desk Receptionist
5 months ago
Montréal, Canada JOYO BURGER Inc. Full timeJob Overview: **Responsibilities**: - Greet and welcome guests in a professional and friendly manner - Answer and direct phone calls promptly - Schedule appointments and maintain calendars - Assist with administrative tasks such as data entry, filing, and photocopying - Handle inquiries from clients and staff - Maintain a clean and organized reception...
-
Front End Associate
4 weeks ago
Montréal, QC, Canada The Home Depot Canada Full timeFront End Associates play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Front End Associates proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a Front End Associate you are our first and last line of defence in ensuring that...
-
Front End Associate
4 weeks ago
montréal, Canada The Home Depot Canada Full timeFront End Associates play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Front End Associates proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a Front End Associate you are our first and last line of defence in ensuring that...
-
Front Desk Manager
2 months ago
Montréal, QC, Canada Marriott International, Inc Full time**Additional Information** Night position **Job Number** 24174757 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...