Manager, Change Management

7 months ago

Vancouver, Canada PHSA Full time

**Job Summary**:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Change Enablement reports to the Director, Stakeholder Engagement and Strategic Relations, and is accountable to lead and provide expertise for large and complex organizational change initiatives and transformation as they relate to PHSA’s key strategies. The Manager, Change Enablement enables large-scale transformational business strategy initiatives while building organizational capacity and capability for change management. The Manager provides an understanding of the change continuum and partners with impacted stakeholders to support the alignment of leadership to organizational goals and objectives. In addition, this position analyzes organizational change solutions, the interdependencies and timing of change initiatives across the organization, and the impact of change solutions on other areas and processes within the organization and across stakeholders. The Manager provides change management professional expertise, guidance and input into the planning, implementation, and monitoring the outcomes of change initiatives, and works closely with teams to address impact(s) of change initiatives on employees and other stakeholders, to ensure an effective and efficient transition through the process.

The Manager directly supervises professional staff; effectively manages human resources; and negotiates with others and facilities consensus for advantages in resources, rights, and privileges internally regarding PHSA change initiatives and their operational team. This role oversees a team that strives to affect and encourage adoption, increase utilization of and proficiency with relevant changes that impact employees, increasing benefit realization, value creation, return of investment and the achievement of results and outcomes. The Manager is a change champion who maintains their knowledge of best practices and innovation in the field of change management.

**Duties/Accountabilities**:

- Creates and leads transformational change initiatives through planning, implementation, integration, evaluation and ongoing monitoring; provides skilled leadership throughout each step in the process at all levels in the organization and across all stakeholders.
- Establishes detailed project charter, change plans and objectives to outline timelines and project deliverables. Executes change plans according to change methodologies, ensures successful and coordinated completion of project components, facilitates consensus with stakeholders as needed and ensures people-readiness for project implementation.
- Tracks change progress according to project plans and identified metrics. Monitors and reports on the status of change within projects and major barriers encountered. Makes decisions and recommendations regarding project scope and related changes required to facilitate a successful outcome. Implements or contributes to the implementation of effective processes to assess risk, identify risk mitigation strategies and monitor risk throughout the project lifecycle as it relates to the people side of change.
- Determines and manages key stakeholder relationships and liaises with key support areas and stakeholders to ensure strategic change outcomes are achieved and to negotiate/facilitate resolution of any impediments to progress and success. Negotiates with others internally in the organization and facilities consensus for advantages for resources/privileges/rights including initiative timelines and scope, regular and temporary staffing issues, and various employee-related effective dates. Works closely with Communications to develop communication strategies.
- Leverages internal resources and supports across the organization to enable change, ensuring alignment to the organization’s key strategies.
- Provides leadership, supervision, guidance, and direction to staff. Hires and mentors staff, conducts performance reviews, handles discipline problems, and carries out terminations if required.
- Researches and develops the process, tools and techniques to effectively assess and manage the impact of transformational change on the organization. Supports the organization’s strategic and tactical direction setting by monitoring congruence of change initiatives with these directions.

**Qualifications**:
A level of education, training and experience equivalent to a Master’s degree in a relevant discipline, such as Health or Business Administration, Leadership or Organizational Development, plus a minimum of seven to ten (7-10) years of recent related change management, organizational development and/or project management experience, preferably in a health care setting including two (2)

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