Team Lead Relational Safety and Prevention

2 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
Within the context of a resident, patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the position promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Manager, Relational Safety & Prevention, the Team Lead, Relational Safety & Prevention supervises the Relational Security Officers (RSO) team and provides work direction, and coordination, in the event of emergencies, to Relational Security Officers and staff of contracted security services, in accordance with departmental procedures. Grounded in the principles and practices of trauma-informed care, Indigenous cultural safety and humility, and equity, diversity and inclusion, the Team Lead delivers orientation and training and education curriculum for all RSO staff. The Team Lead purchases supplies, completes departmental investigations, participates in quality improvement meetings and develops and maintains guidelines and protocols for the department.

Qualifications / Skills and Education:
Education, Training and Experience

A level of education, training and experience equivalent to a college diploma in a related discipline such as criminal justice or business administration and five (5) years of recent related experience, including at least two (2) years of supervisory experience.

Skills and Abilities
- Comprehensive knowledge in the principles and practices of violence prevention, de-escalation and relational safety.
- Knowledge in trauma-informed care, Indigenous cultural safety and humility, equity, diversity and inclusion, and anti-racism.
- Demonstrated ability to interact with diverse and marginalized residents, patients, clients and families using a strengths-based approach that demonstrates respect and the inherent dignity of each person.
- Demonstrated ability to engage relationally and facilitate empowerment, voice and choice for diverse and marginalized residents, patients, clients and families.
- Demonstrated leadership and managerial skills in a complex environment.
- Ability to lead and develop teams.
- Proficient in the use of Microsoft Office suite.
- Ability to deal with others effectively.
- Proven ability to mentor and motivate employees.
- Ability to communicate with people in a distressed state of mind and to tender support as necessary.
- Ability to work with partners, and interdepartmental teams at all levels of the organization.
- Ability to organize work, the work of direct reports and delegate where appropriate.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.

Duties and Responsibilities:
1. Performs supervisory duties such as providing work direction, scheduling, leave approvals, calling in relief staff, completing performance evaluations, maintaining the department policies and procedures and leading the orientation and training and education curriculum of assigned Relational Security Officer staff. Participates in the selection, hiring, and disciplinary process for staff reports. Ensures that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner.

2. Provides a safe and healthy workplace for residents, patients, clients and staff using a trauma-informed care approach, ensuring the principles and practices of Indigenous cultural safety and humility, and equity, diversity and inclusion are at the forefront. Applies principles and practices of violence prevention, de-escalation and relational safety as necessary. Reports unsafe situations; takes corrective action and/or notifies appropriate personnel.

3. Interacts with diverse and marginalized residents, patients, clients and families demonstrating behaviours such active listening, showing compassion, being self-aware and building trust. Cultivates an understanding of the resident, patient, client and the health care environment using a strengths-based approach that demonstrates respect and the inherent dignity of each person.

4. Manages and reconciles purchase cards for incidental needs. Assists Manager to ensure all spending is properly coded and aligns with budget expectations.

5. Works with vendors and purchasing department on reparations and ordering of new supplies. Maintains uniform and equipment inventory to meet current and upcoming demands.

6. Completes departmental investigations and implements findings.

7. Participates in access control, CCTV and other security systems programs.

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