Terminal Manager

3 months ago

Hamilton, Canada Parkland Corporation Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including M&M Food Market, Fas Gas Plus, Pioneer, RaceTrac, Superpumper, Ultramar, Chevron, Esso, ON the RUN, Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Terminal Manager**

**Team and Location: Hamilton Terminal - Hamilton, ON**

**Position Summary**:
This position manages the customer service, maintenance, marine and surface operations activities of the assigned terminal; ensures all safety protocols and operations policies are followed; facilitates daily communications between customers, internal departments, and terminal employees.

**Key Responsibilities**:

- Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
- Works with Customer Service and logistics for scheduling, expediting, and planning surface and marine movements
- Investigates incidents; prepares incident reports; implements approved corrective action/s
- Tracks and reports statistical information for all operations at site
- Handles customer complaints regarding location operations ensuring satisfactory resolution for all parties
- Manages large group of people; interviews, hires, evaluates, and develops direct reports
- Manages, coaches, motivates and develops employees to achieve Company objectives; tracks and monitors training needs; responsible for disciplinary process and actions taken; reviews all performance evaluations
- Ensures all safety protocols and operations policies and procedures are followed; assesses operations training to ensure it meets Company standards and site needs
- Works with customers on new products, procedures, planning and implementation
- Works with General Manager to determine present and future facility needs for programs, personnel, and equipment
- Revises, updates or creates procedures as indicated and necessary
- Produces monthly reports for site; reconciles inventory issues
- Approves procurement requests; negotiates pricing as needed
- Plans and stays within budget
- Develops and manages projects; communicates requirements; monitors activity
- Oversees regulatory compliance; plans for and follows through on regulatory compliance issues including TC; acts as contact point for governmental agencies
- Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, Environment Canada requirements; follows and adheres to all guidelines, regulations, and requirements
- Randomly selects and audits work instructions for completeness
- Issues and controls maintenance activities through work order process
- Monitors general housekeeping of facility
- Acts as contact for railroad issues and incidents on the property
- Meets with inspection companies regarding operational issues
- Works with local industrial and governmental groups on project development
- Coordinates with Engineering and Technical Service to accomplish improvements to the facility; creates new workflow processes as needed
- Functions as authority for facility; escalates situations as necessary
- Oversees incident investigation; ensures regulation compliance
- Performs other duties assigned by management that fall within the generally expected scope of this position

**Qualifications and Skills**:

- 5+ years supervisory experience
- 10+ years experience working in industrial setting
- 5+ years experience dealing with customers
- 5+ years experience in emergency response
- Bachelor’s degree required; technical or business major preferred
- Knowledge of response and incident command systems
- Experience in creating, analyzing and working within budgets
- Experience in writing and implementing processes and procedures
- Excellent English communications skills, both oral and written
- Proven ability to generate excellent informational reports and presentations
- Ability to multi-task
- Experience implementing capital improvement projects; experience in project management preferred
- Demonstrated understanding of environmental, TC, safety, h

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