Funding Exceptions Analyst Bilingual

2 weeks ago

Toronto, Canada GM Financial Full time

Overview:

- 6 Month Contract

The Funding Exceptions Analyst is responsible for assisting dealers in resolving lease funding issues, and/or following GM Financial procedures and requirements. The ultimate objective is to provide excellent service that will meet the needs of both the company (GM Financial) and customer (dealers).

**Responsibilities**:
Funding Exceptions Support (60%)
- To assist dealers in solving daily funding exceptions/issues regarding GM Financial lease contracts, by providing professional customer service
- Attend to inbound calls quickly and effectively
- Train dealers to correctly follow GM Financial procedures and requirements
- Entering notes into the system and making outbound calls to assist dealers including gathering missing/corrected documentation needed to process transactions
- Manage more complex funding/program issues with lease transactions through working with the GMF sales team and dealer representatives

Recording daily transaction (30%)
- Process general administration and recording daily transactions
- To gather information to build reports on a regular basis

Training new Hires (5%)
- Occasionally training new hires

Miscellaneous (5%)
- Other duties assigned to them ie testing new programs

Qualifications:
**Knowledge**
- Good English and French verbal and written communication skills
- Interpersonal skills necessary to interact effectively with employees at all levels of the organization
- Good organizational skills and the ability to meet tight deadlines
- Proficiency with Microsoft Office products
- Ability to work independently and on a team on multiple projects
- Possess analytical and decision-making skills
- Outstanding customer service skills

**Education**
- High school diploma required
- College degree preferred

**Experience**
- Excellent report writing and communication skills (written and verbal)

**Environment**
- None

LI-JR1

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