Bilingual Technical Support Representative
2 weeks ago
Req Id: 412843
AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
**Information of the Hiring Departement**:
The Technical Support Advisor is responsible for quickly resolving customer issues, including system, scheduling, updates, break-ins and critical emergencies, as well as responding to inquiries about products and services. The Technical Support Advisor should be aware of all products and services offered as well as general and customer policies to ensure that accurate information is provided to all clients. Responsibilities also include, but are not limited to, performing tests on all hardware components, detecting and solving problems, performing repairs and escalating customer complaints as required.
**Responsibilities**:
- Answer customer's questions and solve their problems at first contact
- Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions and making sure they understand their problem
- Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved
- Provide immediate support for emergencies
- Participate regularly in training on products and services, customer service, general and operational policies and corporate initiatives, in order to maintain a good knowledge of all products and services
- Concisely document all problems and their resolution in the customer relationship software tool
- Strive to meet and exceed monthly performance goals
**Education and experience requirements**:
- Post-Secondary Education in a related field (i.e. networking, computer science, security, etc.), or High School Diploma with equivalent work experience, preferred
- Previous experience in a technical support call centre environment, valuable
- Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
**Skills and requirements**:
- Exceptional ability to listen, communicate, understand and respond
- Ability to work independently, as well as with close supervision
- Personal motivation, excellent organizational skills and exceptional time management skills
- Ability to take responsibility for achieving a set of goals and targets
- Excellent team spirit, desire to help others
- Ability to handle multiple tasks at once
- Ability to build strong relationships with clients
Adequate knowledge of French is required for positions in Quebec.
**Additional Information**:
**Position Type**:Call Centre
**Job Location**:Canada : Ontario : Toronto
**Flexible work profile**:Remote
**Application Deadline**:08/24/2023
Created: Canada, ON, Toronto
**Bell, one of **Canada's Top 100 Employers.
-
Bilingual Member Portal Support Representative
4 weeks ago
Toronto, Canada CFIB Full timePosting Job Description: We are looking for a **Bilingual** **Member Portal Support Representative!** **Are you detail-oriented? Do you want to work for an organization that believes in people’s potential?** At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of...
-
Technical Customer Support Representative
2 days ago
Old Toronto, Canada EightSix Network Inc Full timeTechnical Customer Support Representative Part Time / Full Time Technical Customer Support RepresentativeFor 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting...
-
Technical Customer Support Representative
2 days ago
Old Toronto, Canada EightSix Network Inc Full timeTechnical Customer Support Representative Part Time / Full Time Technical Customer Support RepresentativeFor 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting...
-
Bilingual Technical Support Representative
3 days ago
Toronto, Canada Bell Canada Full timeReq Id: 408984 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...
-
Bilingual Technical Support Representative
3 days ago
Toronto, Canada Bell Canada Full timeReq Id: 411628 AlarmForce, a Bell Canada Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our...
-
Technical Support Representative
4 weeks ago
Toronto, Canada Rise Vision Inc. Full time**Company Description** Rise Vision is the #1 digital signage software solution for schools. Rise Vision helps schools improve communication, increase student involvement, celebrate student achievements, and create a positive school culture. Rise Vision currently serves thousands of schools across North America. Rise Vision makes digital signage simple by...
-
Technical Customer Support Representative
6 days ago
Toronto, Canada Eurofase Lighting Full timeABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
-
Technical Customer Support Representative
6 days ago
Toronto, Canada Eurofase Lighting Full timeABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
-
Technical Customer Support Representative
6 days ago
Toronto, Canada Eurofase Lighting Full timeABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
-
Group Sales Support Representative
4 weeks ago
Toronto, Canada Royal Bank of Canada Full time**Job Summary** **What's the opportunity?** As a bilingual Sales Support Representative you will act as a point of contact and provide superior sales support to Regional Management, Group Benefit Specialists, Sales Consultants, Brokers and Clients, Sales Representatives, Underwriting, Group Sales Support & Service, Head Office Channel Design, Initiatives...
-
Technical Customer Support Representative
6 days ago
Toronto, Canada Eurofase Lighting Full timeABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications.As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Technical Application Support Analyst
3 weeks ago
Toronto, Canada Fidelity Investments Full timeDescription About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...
-
Technical Customer Support Representative
7 days ago
Toronto, ON, Canada Eurofase Lighting Full timeABOUT EUROFASE: For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team.HYBRID WORK OPPORTUNITYWhat's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding environmentWorking...
-
Group Sales Support Representative
1 week ago
Toronto, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Technical Customer Support Representative
6 days ago
Greater Toronto Area, Canada Eurofase Lighting Full timeABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
-
Technical Customer Support Representative
7 days ago
Greater Toronto Area, Canada Eurofase Lighting Full timeABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...
