Routing Team Lead

2 weeks ago


Montréal, Canada Intelcom Full time

Ride the next mile with us
- Description:
The Routing Team Lead is responsible for ensuring that all Stations are assigned and that the Route Planners they oversee are regularly reviewing their assigned stations. They are to investigate and resolve issues that occur during the night, such late truck departures and late optimizations and provide a resolution. They are primarily Routing Team Leads, and they support the Route Planners while requesting additional support from the Routing Manager as needed.

**Responsibilities**:

- Proactively monitor project creation and identify and resolve issues early
- Prepare and assign projects to planners nightly to ensure full coverage of the network
- Ensure that issues are well managed and do not cause cascading failures
- Create planning schedules that allow for cross-training and ensure successful completion
- Conduct audits on 10 random stations a night to ensure the quality of optimization
- Coordinate with the Optimization Specialists' suggested improvements and ensure that issue follow-up is well-executed
- Address individual issues with specific Planners and systematic issues with the team
- Ensure station feedback is logged and that issues are consistently addressed
- Coordinate with other Team Leads to ensure that issues are resolved across the 7-day operations
- Audit for inappropriate clusters and longer distances for the routes.
- Evaluate current processes and propose improvements that will achieve better speed and quality
- Monitor laneways and ensure tracking is completed properly
- Review laneway times and propose adjustments that will provide better speed for Amazon
- Take point on late trucks and provide instructions to the Route Planners and team regarding the resolution
- Ensure that there are no late optimizations that late optimizations are documented, and a resolution is planned.
- Escalate larger issues to the Routing Manager for additional support
- Cross-train Route Planners so that there are no gaps in coverage or knowledge
- Train two Route Planners each to ensure that there is full coverage

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.


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