Host - Front of House Support

7 months ago

Ottawa, Canada The Metcalfe Hotel Full time

**Title**: Host/Hostess

**Department**: Food and Beverage - Front of House

**Reports To**: Food and Beverage Manager
- The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era_
- Cocotte Bistro, will be a refined yet casual take on an authentic French bistro with a distinctly National Capital lens featuring Executive Chef Stephen La Salle’s classic yet contemporary approach to French bistro cuisine. Cocotte Bistro will also bet on bubbles by the glass, thoughtfully sourced ingredients, social hour specials and sharing items prepared and served en cocotte._

**Job Duties**
- Welcoming all guests entering the restaurant and thanking all guests who are leaving; asking how they enjoyed their meal and how their experience was;
- Answering the telephone and responding to reservation requests, and all other information
- Setting up and organizing the host area and other areas of responsibility throughout your shift, including cleaning and organization of all menus;
- Clear, clean, sanitize and reset guest tables in the dining room, lounge and café and meeting rooms as needed;
- Delivering room service orders to guest rooms as per standard protocols;
- Practice a very high level of communication and teamwork with peers and management;
- Provide genuine hospitality by engaging with guests throughout their entire experience, maintaining a positive personality throughout;
- Conducting guest restroom checks, maintaining the front lobby cleanliness, and cleaning the agreed designated areas by following checklist procedures and opening or closing routines;
- Following established standards for greeting guests entering the restaurant, always prioritizing the guests’ experience and needs;
- Assisting guests and responding to their needs; ensuring you help the guest in either directing them to the restroom, getting their server, or other requests;
- Organize and control the seating of guests using correct procedures and practices;
- Assist other staff members and management with other duties, tasks, and cleaning responsibilities;
- Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code; maintain a professional appearance, demeanor, and attitude at all times;
- Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately;
**Advantages**:

- Group insurance plan
- Group RRSP matching
- Vacation pay
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

**Schedule**:

- Morning, afternoon and evening shifts
- Weekend and holiday availability

**Compensation**
- Competitive wage plus tip pool

**Job Requirements**
- Smart Serve Certification required
- Proficient in speaking English and French
- Ability to effectively communicate with strong interpersonal skills with a passion for hospitality
- Possess a strong work ethic with a desire to achieve team goals
- Ability to prioritize and manage your time during high volume and busy times
- Being physically able to move quickly, bend, and reach throughout your shift; able to stand and walk for long periods of time 8+ hours
- A passion for hospitality, food service and helping create the best possible guest experience

**Work Conditions**
- Flexible hours including mornings, afternoons, evenings, weekends, and holidays
- Extended periods of standing, and other physically demanding conditions - carrying boxes, and taking out garbage and recycling

**Job Types**: Full-time, Part-time, Casual

**Salary**: $16.50 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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