Aftersales Manager and Administrator
3 weeks ago
As the After Sales Manager, you are responsible for the administration of the customer care program. You will be working with a dynamic and supportive team. If you are detail-oriented, consistent, and an administration whiz, this position is for you.
Lead the administrative work of Amazon/ Shopify aftersales
- Customer Messaging/ Return Authorization Follow-ups
- Return logs - warehouse receiving, warranty reporting
- Order Refunds and Cancellations
- Issuing return labels
Data log and data administration + reporting
- Log aftersales data for product warranty reporting
- Extract and prepare reports on aftersales disclosures - product returns/ replacements by reason/ SKU/client/ etc.
Understand customer concerns and lead the creation of required material to address customer issues
- Listen to social voices and identify means to communicate solutions to address customer problems - social media/ product reviews/ channel reviews
- Engage with customers on social platforms relating to aftersales inquiries
- Identify the need and lead the development of FAQs/ Problem Prevention/ Troubleshooting/ Maintenance graphic and video material
Identify and inform customer concerns related to product quality and improvements
- Assess holistic aftersales performance in collaboration with product management team and determine areas for product improvement
- Coordinate the return and test procedures of return equipment for product improvement
- Log down key feedback and prepare insights reports on improving product quality
- Determine count of aftersales parts movement and forecast new part requirements for parts availability
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
Application question(s):
- Do you have experience administrating Shopify or Amazon orders?
**Education**:
- DCS / DEC (required)
**Experience**:
- Microsoft Office: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Toronto, ON (required)
Ability to Relocate:
- Toronto, ON: Relocate before starting work (required)
Work Location: In person
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