Program Manager, Youth Services

4 months ago

Surrey, Canada Options Community Services Full time

**We’re Hiring**

**PROGRAM MANAGER, YOUTH SERVICES**

**Posting Requisition **_22344 _**Program** _Youth Services _

**Job Type **_Regular, Full-time _**Location **_Surrey, BC _

**Hours of work **_35 hours per week _**Closing Date **_Open Until FilledOptions Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White

Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals,

businesses, community groups and government to create focused, effective and responsive resources for the

community.

This position is responsible and accountable for oversight, planning and day-to-day management of

one or more assigned Agency programs/services in a manner consistent with legal/statutory

requirements and Agency policies, goals and objectives.

**ACCOUNTABILITIES**
- Responsible and accountable for oversight, planning and day-to-day management and administration of one or

more assigned Agency programs and services directly or through reporting supervisors to ensure program or
service delivery is consistent with Agency mandate and policy, contractual, budgetary and other requirements
by methods such as: assessing and resolving program issues; developing plans and strategies to achieve
objectives for assigned programs/services; and determining requirements for assigned programs and projects.
- Makes recommendations for changes to assigned program or services and/or the development of new

programs/services and responsible for maintenance of specific sites as needed.
- Provides policy, technical and practical guidance to supervisors and staff in assigned programs/services.

Evaluates the work of assigned staff, identifies training needs and implements staff and volunteer orientation
and in-service training.
- Participates as a member of the management team by methods such as providing input, feedback and support:
in developing and/or implementing long range and strategic plans; assessing and resolving Agency operational
issues; and Agency policy development.
- Responsible for: hiring and supervising supervisors and other staff; operational planning; and priority setting for

assigned programs/services.
- Provides direction and support to supervisor(s) and program/service team(s) by methods such as coaching, role
- modeling, mentoring, team building, recruitment, scheduling, onboarding, and performance management. May
participate or intervene at the service level to resolve issues/problems.
- Prepares and reviews reports, makes presentations and maintains a current awareness of developments in

assigned program areas.
- Plans, administers and controls assigned budgets for contracts, equipment and supplies (including monitoring,

reporting and accounting for budget variances).
- Oversees approved budgets and expenditures in accordance with Agency financial control and administrative

procedures.
- Leads evaluation procedures in assigned programs/services and takes the lead in developing annual program

outcome performance reports. Ensures accreditation requirements are met.
**_We are an equal opportunity employer committed to hiring a diverse workforce_** Posted: 23-August-02

**We’re Hiring**
- Fosters positive relationships with senior and other government officials, funding sources, clients, the

community, etc.
- Performs other related duties as required.

**Qualifications**

**Education, Training and Experience**:

- Completion of a university degree in social services or a related field.***
- A minimum three (3) years’ experience in program management, financial, supervisory/leadership and relevant

experience. An equivalent combination of education, training and experience will be considered.
***
- Class 5 driver’s licence and access to a reliable vehicle is required.

**Knowledge, Skills and Abilities:
**- Awareness of legislation, regulations and practice standards relating to financial and human resource

management.
- Solid knowledge of a variety of relevant theoretical models and modalities.
- Excellent oral, written, facilitation, reporting and interpersonal communication skills.
- Demonstrated teamwork, leadership and supervisory skills.
- Well-developed planning, organizing and administrative skills.
- Ability to function independently and manage concurrent projects and deadlines.
- Ability to participate in, resolve and effectively manage stressful and emergency/crisis situations.
- Demonstrated initiative for developing and implementing innovative strategies and plans to achieve program

and organizational goals.
- Ability to make sound recommendations and decisions by considering factors based on a mixture of analysis,

judgment and experience.
- Demonstrated knowledge of financial management and the contracting process.
- Proven ability as a critical thinker who is able to assess situations rationally, problem solve and resolve

conflicts with a win-win approach.
- Ability to utilize an

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