Business and Configuration Analyst

2 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level D

Job Title

Business and Configuration Analyst

Department

Configuration Management | Product Leadership | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations

Compensation Range

$8,063.17 - $12,575.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

June 17, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan:
Shaping UBC's Next Century.

The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources, finance, payroll, and student services. Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.

The Business and Configuration Analyst leads the assessment of client needs in an effort to align business initiatives with information technology and solutions, and manages the configuration and implementation of the HR, Finance, Payroll, and Student products. This role provides expertise in the areas of requirements definition, business process analysis and design, functional design, data, functional specifications for integrations and reporting configuration, implementation, testing, training and documentation to deliver enterprise solutions to the UBC community. Leads the translation of business requirements to technical specifications and manages implementation projects. Leads complex prototyping; review, approval, configurations and unit-testing for releases, enhancements and changes for the enterprise system. This role has a high degree of complexity, influence, and impact, as our solution is designed for the majority of constituents in the UBC community.

Organizational Status

Work Performed-
- Analyses the impacts of proposed changes to technology to services and /or processes within the UBC community.- Understands key technical environments to effectively identify integration, security, scalability, and performance requirements- Leads the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.- Analyzes metrics to ensure for client satisfaction.- Leads short-term and long-term planning sessions to implement integrated business process improvements and documents discussion and agreements.- Identifies continuous service improvement opportunities and remedial action to minimize risk, identifying the potential impact or degree of change for the UBC Community and Administrative Super-users.- Reproduces, tests, resolves and documents software bugs, defects and problems.- Resolves highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.- Develops, maintains, and socializes complex configuration policies, guidelines and procedures for the ISC. Creates and maintains technical documentation and training support for the internal knowledge inventory and overall customer service material development.- Analyzes emerging trends in Workday’s functionality, offerings, technology and configuration, evaluates alternatives, completes feasibility studies, and identifies customer-driven opportunities, provides recommendations to leadership and business owners to inform future strategic product initiatives.- Develops and maintains effective partnerships across the ISC and the broader UBC community, and thereby advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts-
- Partners

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