Technical Writer Co-op/intern

2 weeks ago

Ottawa, Canada NOKIA Full time

**Position: Technical Writer Co-op/Intern**
Duration: 4 Months
Date: May 1st to Sep 1st, 2023
Location: Flexible (Hybrid in Ottawa, Canada or Virtual in Canada)

**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

**Cloud and Network Services**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

We are looking for a Technical Communication (technical writing) trainee to join the R&D team at the Ottawa site. You will be a member of the Business Applications Device Management HDM R&D. You will develop end-user documentation and user assistance in DITA XML, and use content management tools (Git) for version control and branching. We deliver HTML documentation embedded in the product. With us, you will have the opportunity to learn how to develop content and software user assistance for a variety of audiences in a continuous delivery mode.

**Education Recommendations**:
**What you will learn and contribute to**

As part of our team, you will:

- Responsible for developing customer documentation for a release, patch or Agile sprints for HDM product
- Plan, design, write, update and review documentation (including graphics and rich media)
- Engage with R&D, PLM, Services, and Hosted teams to collect inputs, elicit feedback, and address issues accrued in documentation backlogs
- Create Release Notes and/or Patch Readmes as well as Release Highlights pages
- Peer review, peer edit, and perform final checks. Share knowledge and train others in your area of expertise

**What is Nokia looking for from me**:
You have:

- Excellent English communication skills in both writing and speaking
- Strong time management and self discipline skills
- Ability to work well in a team-oriented environment with international colleagues and ability to cope with tight deadlines

It would be nice if you also had:

- Enthusiasm, curiosity, and motivation to learn and try new things
- Interested in exploring opportunities for automation and streamlining
- Ability to solve complex problems logically
- Experience using XML Editor to create customer documentation (Oxygen, DITA, or similar)
- Knowledge with Python, shell script

**Why we’re awesome**:
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

**See you this SUMMER 2023**

“My experience at Nokia has been amazing, one of the best learning experiences I ever had in my life. As Co-op student, it was an honor to be treated as any other full-time employee at Nokia. I got the freedom to design & implement my ideas. Working at Nokia as a Co-op student was the best thing that ever happened, it was a life changing opportunity.” - Ummar Tantray, Former Nokia Co-op student, Fall 2020

Follow and engage with us on social media:
Chat with our Nokia insiders to ask questions and learn more about us

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