Appointment Coordinator

6 months ago

Richmond, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position**:Appointment Coordinator
**Status**:Full-Time

**Dealership**: OpenRoad Richmond Honda
**Department**:Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill development and growth
- Be part of a collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for a scheduled appointment.
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward it to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- 2 years of experience in customer relations.
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories.
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

  • Appointment Coordinator

    7 months ago

    Richmond, Canada Go Auto Full time

    **Job Description**: HEY YOU! Yes, **YOU**! You’re ENERGETIC, GOAL-ORIENTED and EFFICIENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a __* insert your dream title here. - Just ask many of our Service...

  • Service Appointment Coordinator

    6 months ago

    Richmond Hill, Canada Wilson Niblett Motors Full time

    HEY YOU! Yes, **YOU**! You’re ENERGETIC, GOAL-ORIENTED and EFFICENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a - insert your dream title here. * Just ask many of our STELLAR Service Advisors how they got...

  • Appointment Coordinator

    7 months ago

    Richmond, Canada Go Auto Full time

    Job Description Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator! Responsibilities: Master of Appointments: Efficiently schedule appointments, confirmations,...

  • Service Appointment Coordinator

    6 months ago

    Richmond Hill, Canada Wilson Niblett Motors Full time

    HEY YOU! Yes, **YOU**! You’re ENERGETIC, GOAL-ORIENTED and EFFICENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a __* insert your dream title here. - Just ask many of our Service Advisors how they got their...

  • Service Appointment Coordinator

    6 months ago

    Richmond, Canada Go Auto Full time

    **Job Description**: HEY YOU! Yes, **YOU**! You’re ENERGETIC, GOAL-ORIENTED and EFFICIENT as all heck! You love fast-paced environments and solving new challenges! You’re looking for THE BEST place to advance in your CAREER! Start as a Service Appointment Coordinator, grow into a __* insert your dream title here. - Just ask many of our Service...

  • Appointment Coordinator

    6 months ago

    Richmond, Canada OpenRoad Auto Group Full time

    The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come. Porsche Centre Richmond is seeking a Full-Time Appointment Coordinator to join our...

  • Appointment Coordinator

    6 months ago

    Richmond, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**:Appointment Coordinator **Status**:Full-Time **Dealership**:OpenRoad Toyota Richmond **Department**:Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator

    6 months ago

    Richmond, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** Position**:Appointment Coordinator** Status**:Full-Time** Dealership**:OpenRoad Lexus Richmond** Department**:Service** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator

    6 months ago

    Richmond, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Full-Time **Dealership**: Richmond Region - Luxury Dealership **Department**: Service **Compensation: $18-$24 per hour** We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle...

  • Service Appointment Coordinator

    4 days ago

    Richmond Hill, Canada Wilson Niblett Motors Full time

    Join Our Team as an Appointment Coordinator at Wilson-Niblett Chevrolet! **About Us**: At Wilson-Niblett Chevrolet, we’re more than just a dealership - we’re a community of car enthusiasts who love making people’s days better! If you’re ready to bring your A-game and a dash of fun to our team, we want you! **What You’ll Do**: - **Be the...

  • Appointment Coordinator

    6 months ago

    Richmond Hill, Canada Lexus of Richmond Hill Full time

    **Weins Auto Group** is looking for an **Appointment Coordinator** at **Lexus of Richmond Hill**. We are seeking a highly motivated individual who is energized by delivering excellence to our customers. This position is an integral role at Weins Auto Group and is responsible for ensuring the organization of the Service Department and providing top-notch...

  • Office Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Sea Clippers Ltd Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Office Coordinator to join our team at Sea Clippers Ltd. This role is ideal for someone who enjoys multitasking and providing excellent customer service.About the RoleThe Office Coordinator will be responsible for arranging seminars, conferences, and other events, as well as scheduling...

  • Professional Office Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Glen Traffic Solutions Inc. Full time

    About Glen Traffic Solutions Inc.Glen Traffic Solutions Inc. is a dynamic organization seeking an exceptional Professional Office Coordinator to join our team.CompensationThe salary for this position is approximately $55,000 per year, commensurate with experience and qualifications.Job DescriptionResponsibilities:We are looking for a highly organized and...

  • Executive Office Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada One Classic Auto Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Executive Office Coordinator to join our team at One Classic Auto. This is a full-time position that will be responsible for providing administrative support to our management team.About the RoleThe Executive Office Coordinator will be responsible for managing the day-to-day operations of our...

  • Business Operations Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Riverside Recycling Ltd. Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Business Operations Coordinator to join our team at Riverside Recycling Ltd. in the role of Administrative Assistant.About the RoleThis is a permanent position working 32-40 hours per week. As a Business Operations Coordinator, you will be responsible for coordinating the flow of...

  • Office Manager Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada SIDHU CONCRETE PUMPING LTD. Full time

    Job OverviewWe are seeking an experienced Office Manager Coordinator to join our team at Sidhu Concrete Pumping Ltd.About the RoleThe successful candidate will be responsible for planning, developing, and implementing recruitment strategies, establishing office procedures and routines, and managing contracts.This is a permanent position with a 32-hour...

  • Pcn Administrative Coordinator

    6 months ago

    Richmond, Canada Richmond Division of Family Practice Full time

    Position Title: PCN Administrative Coordinator Position Type: Full-time, 37.5 hours/week Reports to: RPCN Program Lead **Job Summary** The PCN Administrative Coordinator must be able to work collaboratively with a range of health professionals and communicate respectfully with culturally diverse patients. You will have regular contact with staff and...

  • Operations Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada Jireh Trading & Marketing Inc Full time

    Job DescriptionWe are seeking an Operations Coordinator to join our team at Jireh Trading & Marketing Inc. As an Operations Coordinator, you will be responsible for coordinating the flow of information within the team, opening and distributing mail and other materials, establishing and implementing policies and procedures, recording and preparing minutes of...

  • Service Coordinator

    6 months ago

    Richmond, Canada Prevost Canada Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do** Be part of a competent and dynamic team within a...

  • Support Coordinator

    4 weeks ago

    Richmond, British Columbia, Canada KSS TRANSPORT LTD. Full time

    Job OverviewKSS Transport Ltd. is seeking a highly organized and detail-oriented Support Coordinator to join our team.About the RoleThis permanent position involves scheduling appointments, managing office procedures, and providing exceptional customer service. The successful candidate will have excellent communication skills, be proficient in MS Excel,...