Bilingual Service Customer Care

6 days ago


Ottawa, Canada Crown Lift Trucks Full time

We are currently hiring a Bilingual Service Customer Care representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS AND BENEFITS**
- Competitive compensation
- Tuition reimbursement
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Boot allowance
- Opportunities for advancement and ongoing professional development

***
- Communicate with field service technicians to relay service request information: Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.
- Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
- Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
- Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
- Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
- Monitor work in process report and planned maintenance completion.
- Prepare credit requests and process once approved. Create and run service reports as requested by management.
- May provide back-up support for parts customer care: Receive calls and process parts orders from customers, service technicians, and parts vans.
- Perform other duties as assigned.

**KNOW HOW & EXPERIENCE**
- Bilingual (French and English)
- High school diploma
- Microsoft Office: Outlook, Excel, & Word experience
- Web Browser and general PC experience
- Able to work within a team
- Customer service experience
- Demonstrated excellent problem solving and reasoning skills
- Demonstrated excellent communication and interpersonal skills
- Demonstrated excellent organizational and planning skills
- Ability to establish priorities in a fast-paced environment
- General automotive or industrial mechanical knowledge is an asset

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Have you ever been convicted of a criminal offense for which you have not been pardoned?

**Education**:

- Secondary School (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: One location



  • Ottawa, Canada Pylon Electronics Full time

    **Bilingual Customer Service Coordinator** We are a private sector company in the calibration industry looking to staff a full-time, permanent Bilingual Customer Service Coordinator position. - Schedule incoming and onsite projects for customers - Provide customers with quotations on large and small projects - Maintain customer records - Interface with...


  • Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time

    **Work at Home - Customer Care Agent** We are looking for talented Customer Care Agents working with their own computer, who are enthusiastic about customer service to join our team. We will train you everything you need to know about our operations so that you can provide an excellent customer experience! In this role you will be doing things like: -...


  • Ottawa, Canada Crown Lift Trucks Full time

    We are currently hiring a Bilingual Parts Customer Care representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec...


  • Ottawa, Canada Airway Surgical Appliances Ltd. Full time

    Bilingual essential (English and French) Answer Customer Service line Answer customer inquiries and take orders Process orders in system General administration work Customer service oriented Excels in team environment Multi-tasking abilities Excellent communication skills **Job Types**: Full-time, Permanent **Benefits**: - Company pension - Dental...


  • Ottawa, Canada People Corporation Full time

    We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa. The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. **The Customer Service Representative, Bilingual...


  • Ottawa, Canada SERVICE ONTARIO - BANKALTA VISTA; 1800 Bank St. Ottawa. Full time

    PLEASE NOTE: This is NOT a government job, but with a private company providing services on behalf of the government. Successful applicants will be required to undergo a background security screening process. As a FULL-TIME/PART-TIME BILINGUAL CUSTOMER SERVICE AGENT, processing Driver's Licence and Health Cards requests, your duties and skill set will...


  • Ottawa, Canada Reliable Parts Ltd. Full time

    Reliable Parts is a leading distributor of appliance parts in the Canadian and US markets. We provide exceptional products, services and value to the appliance parts service and repair industry. Reliable Parts has over 60 branch locations and 8 distribution centers across Canada and US. The company is positioned for significant growth and looking for a...


  • Ottawa, Canada PMI Alliance Group Full time

    **Job Opportunity: Bilingual Customer Service Representative at PMI Alliance Group Inc.** **Location**: Ottawa, ON **Position**: Full-Time, Permanent **Company**: PMI Alliance Group Inc. PMI Alliance Group Inc., a prominent auto extended warranty company in Canada, is seeking dynamic and reliable **Bilingual (English and French) Customer Service...


  • Ottawa, Canada Reliable Parts Ltd. Full time

    Reliable Parts is a leading distributor of appliance parts in the Canadian and US markets. We provide exceptional products, services and value to the appliance parts service and repair industry. Reliable Parts has over 60 branch locations and 8 distribution centers across Canada and US. The company is positioned for significant growth and looking for a...


  • Ottawa, Canada Surgenor Ottawa Full time

    **Looking for a change?** **Somewhere where you can lay roots and start a rewarding career where you control your level of income?** **Look no further!** In business for over 50 years, the **Surgenor Automotive Group **is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our...


  • Ottawa, Canada People Corporation Full time

    We are seeking a Bilingual Customer Service Representative to join our Coughlin team in Ottawa, Ontario. The Bilingual Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc. The Customer Service Representative...


  • Ottawa, Canada Riverside Opticalab Ltd. Full time

    **Powering Vision** Riverside Opticalab Group is part of the Essilor Canada network, an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. One billion people daily...


  • Ottawa, Canada Saand Inc Full time

    At Saand we're not just co-workers we're a community that celebrates your passion and dedication. Your unique contribution is essential to our success, and we make sure you're not just seen but recognized. Our culture is one of appreciation, ensuring that your hard work doesn't just fuel our success today but sets the stage for your growth tomorrow. _**Our...


  • Ottawa, Canada CPOS INC Full time

    Bilingual Customer Service Representative | Hiring At CPOS, our team is on a mission to level the playing field for small businesses. We take pride in knowing our technology helps small businesses streamline their point of sale, online and in-store payment systems, and we are looking for new team members to help us achieve this goal! Small businesses create...


  • Ottawa, Canada Drain-All Ltd. Full time

    **About Drain-All Ltd.** We are an integrated environmental services company providing industrial, commercial, utilities, institutional, residential, and municipal customers with leading-edge solutions to a variety of environmental and waste-handling problems. With more than 37 years in the industry, we developed extensive knowledge of the performance our...


  • Ottawa, Canada Choquette CKS Full time

    **Who we are**: Choquette CKS, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider. Our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the...


  • Ottawa, Canada SERVICE ONTARIO - BANKALTA VISTA; 1800 Bank St. Ottawa. Full time

    PLEASE NOTE: This is NOT a government job, but with a private company providing services on behalf of the government. Successful applicants will be required to undergo a background security screening process. As a FULL-TIME/PART-TIME BILINGUAL CUSTOMER SERVICE AGENT, processing Driver's Licence and Health Cards requests, your duties and skill set will...


  • Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...


  • Ottawa, Canada A.S.P. Incorporated Full time

    **BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT** - Are you passionate about Safety & Security and seeking opportunity to join a team of Security Professionals? _ A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS...


  • Ottawa, Canada BGRS Full time

    **Who is BGRS?** At BGRS, we move the people that move the world, enabling opportunities by connecting people and places. We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment,...