Bilingual Customer Service Representative

4 months ago

Ottawa, Canada SERVICE ONTARIO - BANKALTA VISTA; 1800 Bank St. Ottawa. Full time

PLEASE NOTE: This is NOT a government job, but with a private company providing services on behalf of the government.

Successful applicants will be required to undergo a background security screening process.

As a FULL-TIME/PART-TIME BILINGUAL CUSTOMER SERVICE AGENT, processing Driver's Licence and Health Cards requests, your duties and skill set will include:

- Knowledge of ServiceOntario products and services
- The operation of a cash register system, computer equipment, camera equipment (including specialized digital Polaroid cameras to capture image and signature in conjunction with computer operating system software)
- Processing transactions including: inputting information into the appropriate database, operating photo ID cameras, collecting, receipting, reporting and tracking payments into the ServiceOntario Centre for the various ministries (may be in cash, by cheque, credit or debit card, money order or bank draft); issuing refunds, reconciling cash on hand, reporting discrepancies to the Manager; preparing shortage/overage reports; manually delivering documentation and backup to the appropriate Finance Department office for deposit.
- This may require dealing with irate clients, diffusing situations, problem solving, and communicating information in a variety of ways to assist the customer in understanding requirements in a variety of circumstances.
- Ensuring that confidentiality, security and integrity of government information is maintained at all times.
- Customer service and interpersonal skills to understand and calm distressed, irate or confused/frustrated clients; to display courtesy, professionalism, tact and diplomacy when interacting with clients to provide information, assistance and advice, and when probing for information in order to assist them.
- Attention to detail to ensure that forms are complete fully and accurately and that services/transactions requirements are met by the customer.
- Oral communication skills to provide detailed explanations, accurate interpretations of policies and procedures to customers
- Skills in operating a cash register and point of sale machines to handle cash and credit/debit card transactions
- Team work skills to share workload, support team members and achieve team and organizational goals.
- Keyboarding skills and accuracy to enter information/data into ministry databases.
- Performing other duties including housekeeping as may be required.
- Mandatory Security Check required.

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Are you confident you will pass a Criminal Record Check conducted by a 3rd party?
- Are you willing to work sometimes until 7 p.m. on Thurdays and 9 a.m. -1:00 p.m. on Saturdays?

**Language**:

- French (required)

Work Location: In person

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