Group Manager, Industry Intelligence

2 months ago

Markham, Canada TD Bank Full time

403874BR

Insurance

Markham, ON

March 22, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Description**:
Responsibilities include but are not limited to the following:

- Lead, coach and develop a team of technical Investigative Advisors responsible for preventing, detecting and investigating fraudulent activities across our Insurance Industry, HR and Vendor and L&H Travel Medical lines of businesses.
- Work pro-actively and collaboratively with stakeholder partners to identify and appropriately action fraudulent claims flagged by our industry fraud consortium or manually referred by external sources.
- Responsible for participating and supporting Industry Working Groups with the objective of tackling new fraud trends affecting the Canadian Insurance Industry impacting TD Insurance.
- Manage team’s workload, productivity and performance by creating the appropriate environment for our colleagues to be their best self.
- Advocate for fraud prevention and foster/maintain appropriate fraud awareness in the business.
- Maintain awareness of industry and regulatory developments, emerging risks affecting the industry and new technologies and work processes designed to keep up with fraudster’s sophisticated techniques.
- Increase effectiveness and results of fraud investigations by identifying new or changed patterns of fraud practices and adapting accordingly.
- Responsible for leading business projects intended to enhance our industry intelligence capabilities in collaboration with industry partners and internal TDI stakeholders.
- Promote operational and customer service excellence within the department while balancing the need to conduct appropriate, thorough investigations to detect and reduce fraud.
- Ensure investigators are trained and strictly adhere to the code of business conduct and regulatory requirements, especially those related to privacy and exceptions to privacy legislation.
- Be familiar and comfortable working with privacy legislation, and making decisions on privacy and disclosure issues in consultation with your supervisor (PIPEDA/PIPA etc.)
- Represent and maintain TD Insurance’s best interests within industry consortiums and events
- Responsible for tracking, monitoring and delivering financial results based on annual plans and monthly objectives.
- Own, communicate and report financial results, trends and drivers to explain any deviations vs plan.
- Identify, execute and deliver on incremental productivity benefits year over year

**Requirements**:

- 5+ years investigation or equivalent experience
- 3+ years management or supervisory experience
- Minimum college level working proficiency
- Experience with the litigation process is an asset
- Experience and/or strong knowledge of sales, underwriting, and multi-line Claims products and processes.
- Superior knowledge of the principles of casualty, accident benefit, residential and automobile physical damage insurance and claims handling
- A demonstrated passion and commitment to fraud detection and prevention
- Knowledge of fraud and privacy legislation in multiple provinces is an asset
- Knowledge of insurance red flags, industry trends, fraud related case law is an asset
- Strong risk management acumen (Identification, Control and Reporting)
- Proven ability to deliver on team KPI’s
- Focus on continuous improvement of processes

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/inter

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