Manager, Program Evaluation and Analysis

2 months ago

Toronto, Canada COSTI Immigrant Services Full time

**Duties**:
Data Analytics
- Supports the design and execution of data analysis frameworks for assigned projects, including determining required data, selecting appropriate data collection methods and utilizing data analysis tools.
- Collects, cleans, compiles and manages raw data to build analyzable data sets.
- Conducts statistical analysis to extract actionable insights and drive program growth and improvement.
- Applies statistical techniques and predictive modeling to identify trends, patterns, and opportunities for service optimization.
- Compiles and disseminates findings in various formats, including dashboards, reports, briefs and tables tailored to different audiences.
- Works closely with divisional teams to obtain information on organization-wide and program specific quality policies, service-delivery processes and procedures.
- Collaboratively engage with divisional teams, to understand their analytical needs. Identify and proactively prevent issues and promote data-driven insights, solutions and process improvements (recommend and implement necessary corrective and preventive actions) related to measurement and evaluation).
- Manages the integration of disparate data sources to create a unified and consistent data repository for programs.
- Identifies and implements best practices for data quality assurance and validation, addressing any discrepancies that arise.
- Provides data and analytics expertise on program-related data issues to inform collaborations with funders and stakeholders.
- Through efficient tracking and data collection tools, ensure timely and complete reporting from funding partners in accordance with reporting formats and timelines.
- Act as a resource and support to staff regarding evaluation and measurement inquiries.

Quality Assurance
- Conducts environmental scans, collects data on sector-specific quality assurance policies, services, processes and procedures, conducts gap analysis and benchmarks for success.
- Monitor and evaluate progress towards meeting quarterly and annual program objectives and expected outputs/outcomes including selecting key progress indicators (pre, during and post funding award).
- Supports the General Manager of Research and Quality Assurance in ensuring compliance by developing and maintaining a tracker for funders’ quality requirements and data queries. Develops and maintains a Quality Assurance Deliverables tracker, providing updates on progress.

Monitoring and Evaluation
- Collaborates with divisional teams to obtain information on key performance indicators, outputs and outcomes.
- Sets up and maintains a KPIs dashboard, assisting the General Manager of Research and Quality Assurance with KPIs’ analysis as needed.
- Works with divisional teams to obtain information on baseline data, monitoring, evaluation and data collection activities.
- Supports the General Manager of Research and Quality Assurance in establishing monitoring schedules and completing monitoring and research activities.
- Follows up on programs’ Quality Assurance compliance, working with managers to implement corrective action plans, ensure timely reporting on quality commitments and targets, and maintain accurate records.
- Assists in implementing new quality policies, processes and procedures.

Quality Culture
- Establishes a collaborative network across programs to facilitate regular monitoring and data collection activities.
- Supports the General Manager of Research and Quality Assurance in developing and implementing activities that raise awareness of quality assurance across programs and promote quality improvement initiatives as needed.
- Participates in organizational meetings and other community meetings as needed.

**Qualifications**:

- With **3 **years proven experience in measurement and evaluation in the not-for-profit sector with multiple funding channels.
- Hands on experience in designing systems for results-based management in the social, employment, community and settlement service organizations work.
- This role requires an in-depth understanding of evaluation methodologies and the ability to use this knowledge and understanding to evaluate programs i.e. program logic models, quantitative and qualitative data collection methodologies and analysis, target setting, evidence-based reporting.
- Proficiency in data analysis tools, with a track record of success in translating data into actionable insights.
- Excellent understanding of quality planning, quality tools, process analysis and continuous improvement framework.
- Proven ability to contribute to multiple large-scale projects simultaneously, prioritizing tasks while maintaining flexibility for changing priorities, ensuring a high level of accuracy in data collection.
- Excellent communication, conflict mediation and interpersonal skills.
- Proven ability to present technical information effectively and concisely to non-specialized audiences, both in graphic and written forms.
- Ability to tr

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