Student Care Coordinator

3 weeks ago

Edmonton, Canada University of Alberta Full time

**SS DOS Administration**:

- Competition No.

**S114849264**
- Posting Date

**Jan 04, 2023**
- Closing Date

**Jan 20, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$63,663 to $88,722 per year**
- Grade

**11**
- Hours

**35**

This position is a part of the Non-Academic Staff Association (NASA).

This posting will be used to hire 2 positions and offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location - **North campus

**Working for the University of Alberta**

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Department summary**

The Dean of Students supports all students — undergraduate and graduate — in the pursuit of academic and personal success. The Dean of Students collaborates with faculties, offices, and services across all campuses to deliver effective programming and provides leadership on university policies and initiatives.

The Office of the Dean of Students coordinates many services that strive to create diverse and inclusive support in all stages of the student experience, including: academic resources, career and professional development health & wellness services, and community resources.

**Position summary**

Reporting to the Manager, Student Care Coordination, this position will play a critical role in supporting the mission for student success from the Dean of Students at the University of Alberta (U of A). The Student Care Coordinator (SCC) is responsible for assessing, responding, and addressing student-related situations that have the potential to adversely impact the student’s success and experience as well as the U of A community. The incumbent will manage the response to students in varying degrees of distress which impact their academic and personal pursuits on campus. The incumbent implements the operational activities of the Dean of Students (DoS) and the office’s role in managing response to complaints and disclosures under the Student Misconduct Complaint Procedure and the Sexual and Gender-Based Violence Policy.

The incumbent will support students in whatever capacity is required. The primary component of the incumbent’s work will be supporting students impacted by misconduct on campus by taking disclosures and overviewing and implementing action when appropriate, including the use of non-disciplinary accountability options such as restorative practices and transformative justice.

Responsibilities include a collaborative process of assessment, planning, and coordination of services and supports to meet a student's wellbeing and academic needs. In addition to support those impacted by misconduct, the SCC will also support students who have complex mental health concerns, including those who have been hospitalized, and require access to multiple on and off campus services and supports to manage their wellbeing and academics, the SCC provides intensive, personalized case management services. They also play a central role in campus-wide crisis management and emergency response for students in crisis and those students impacted by the crisis.

The SCC will serve as a conduit between parents and other stakeholders, and the Dean of Students, by making initial contact, advocating for student needs, seeking information and representing the office and institution in a professional, caring, and kind manner. The SCC will be a member of the Student Life team who regularly meets with HIAR, University of Alberta Protective Services (UAPS), Residence Services, International Student Services, General Counsel, External Relations, and Faculty representatives.

**Duties**
- Support students with complex non-academic issues that are impacting their academic pursuits by providing timely and coordinated services with on and off campus resources, including acting as an entry point for students to submit an account of their non-academic issue in the Office of the Dean of Students and responding as appropriate under policy
- Provide assessment, response, and management for students in distress and those impacted by misconduct in an appr

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