Ijc Intake Liaison

3 months ago

Victoria, Canada BC First Nations Justice Council Full time

**About BCFNJC**:
Empowered by the First Nations Leadership Council and in partnership with the provincial and federal governments, the BC First Nations Justice Council (BCFNJC) is responsible to 204 First Nations in BC. Our mandate is to reduce the overrepresentation of First Nations Métis and Inuit people in the criminal justice system and the child protection system, and to support Nations as they move to sovereignty over justice.

The BCFNJC is growing rapidly. Indigenous people in BC deserve world-class legal services and programs. To this end, we are seeking team members who share our vision, understand the gravity of the work, are excited by the opportunity and will not stop until we reach our goal. We take our mandate seriously but also strive for a balanced, caring work environment that is respectful and supportive.

Indigenous Justice Centres

The Indigenous Justice Centers (IJCs) are spaces where those facing involvement in the colonial justice systems can come for legal support. BCFNJC recognizes that Indigenous people are significantly overrepresented in both the correctional and child welfare systems and often face intersecting systemic and social barriers to navigating the colonial systems. Indigenous women, girls and 2SLGBTQQIA+ peoples are among the most impacted as victims, survivors and families of gender-based violence and of MMIWG2S+.

The IJCs houses Legal and Outreach teams that bring together a range of community, cultural and professional expertise that are available to people navigating criminal and child protection cases. The interdisciplinary team works together with a client-centered approach to access the legal and social supports that effect their housing, employment, physical and mental health and wellness, necessary to address the challenges facing them in the child protection and criminal justice systems.

IJCs integrates staff wellness into daily operations, recognizing that IJC teams may carry the weight of IJC clients’ experiences of injustice and trauma. All staff are part of a proactive approach to wellness that includes access to cultural supports, attention to physical and mental health and reasonable workloads. Staff are expected to take vacation and personal leaves and work collaboratively to cover absences, ensuring that the team remains healthy and able to provide high quality services.

***:
JOB DUTIES AND RESPONSIBILITIES
- Manage client experience and ensure a culturally safe experience for anyone coming into the office and maintain accessibility in both availability and warmth of services.
- Provide an empathetic, gentle approach to difficult interactions at IJC entries and within the space, to ensure client, community, and staff safety.
- Conduct initial intake conversations with new clients.
- Work closely with the Managing lawyer(s) to ensure an overall collaborative operation of the Indigenous Justice Centre.
- Ensure office operations run smoothly and provide preventative measures by identifying issues.
- Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified.
- Oversee office interactions, responding to requests and questions.
- Maintain office efficiency by complying with procedures, handling. correspondence, maintaining filing systems, and tracking office maintenance, supplies and equipment for uninterrupted functioning.
- Provide direct administrative supports as needed, including scheduling appointments, meetings, and events as needed.
- Assist with office space/infrastructure scheduling, maintenance and planning (moves, adds, and changes to workstations).
- Liaise with other staff to share and exchange information and provide guidance as appropriate.
- Assist with welcoming new hires during their onboarding.
- Maintain confidentiality of client-related information
- Participate in IJCs proactive approach to staff wellness.
- Collect intake data and maintain comprehensive statistics as required.
- Contribute to the collaborative approach to wrap-around services in the Indigenous Justice Centres.
- Work together with the IJC team to maintain a welcoming, high-functioning centre by supporting colleagues and community partners, as needed and as assigned.
- Administer reception duties.
- Comply with BCFNJC policies and procedures.
- Other duties as assigned.

**Qualifications & Work Experience**:

- 1-3 years experience working as a host/ambassador, office support, intake or a similar role or the equivalent combination of education and experience.
- Knowledge of local and urban Indigenous cultures is preferred.
- Experience and/or comfort using de-escalation practices during client or customer interactions.
- Excellent interpersonal and communication skills.
- Empathetic approach to people who are unhoused or dealing with addiction.
- Knowledge of MS Office programs including (Word, Excel, Outlook, PowerPoint).
- Self-motivated individual with the ability to work with mínimal s

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