Customer Service Rep and Orders Processing
2 weeks ago
**Job description**
Furniture distributor in North America is looking for e-commerce assistant and order processing staff to work with our e-commerce team to handle the internet marketing and order processing tasks.
**Duties**:
- Process online orders by create shipment, monitor shipping process, handle customer inquires and complaints, offer solutions and customer services;
*Gather and interpret online analytics, to be used in improving user experience
*knowledge of social media, update posts and ads on social media.
*Show initiative in innovating the online business to maximize customer engagement and revenue
Qualifications:
To qualify for this role, you need to have the following:
*Postsecondary degree or diploma in business, marketing, or computer, web design;
*Customer service experience in any retail/wholesale circumstances
*Strong computer skills - intermediate MS Excel (pivot tables, VLOOKUPs, advanced functions, etc.);
*Experience or keen interest in merchandizing and category support - retail analysis
experience is preferred
*Experiences of e-commerce or social media marketing an asset.
Join our team as an Order Processor where your contributions will directly impact our customers' satisfaction and our company's success
**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 3 months
Pay: $40,000.00-$45,000.00 per year
Additional pay:
- Bonus pay
- Overtime pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- order processing: 1 year (preferred)
Work Location: In person
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