Customer Service Representative/sales Associate

6 months ago

London, Canada Mobility 1st Ltd Full time

**Description**

The Customer Service Representative is passionate about helping people and always focused on serving the client. Your day varies from product consultation, processing paperwork, replenishing stock, arranging display products and occasional cleaning. Serving the customer is always top priority regardless of your work area. You will likely spend the majority of your time with clients in either a sales or support role and will have the opportunity to learn other skills as needed. We provide proper training and support to allow you to enjoy and succeed in your role.

**Responsibilities and Duties**
- Drives store sales and growth by personally consulting with customers in a non-commission environment
- Proactively engages with customers, reads cues and responds effectively
- Delivers a friendly and efficient check out experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforces customer buying decisions at checkout and encourages purchase of additional items
- Processes merchandise to be floor ready and maintains back room and under stock to brand standards
- Interact daily with customers on-line in one of several social sites
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
- Assists web developing in promoting retail items

**Qualifications and Skills**
- Exhibits an authentic desire to exceed the customer’s expectations
- Proven ability to meet or exceed goals preferred
- Demonstrates a sense of urgency
- Has a healthy, competitive spirit, while maintaining a team focus
- Is resilient and bounces back quickly from setbacks
- Pursues opportunities to take on more responsibility
- Seeks out coaching from leaders and peers to improve productivity
- Must be available for full time hours, scheduled Monday to Friday and Tuesday to Saturday

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Mobility 1st follows all Government and local Health regulations regarding COVID protocols.

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work to Monday to Friday 9_530, Saturday 10am to 3pm every other week? (5 total days per week)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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