Csr (Customer Service Representative)
1 week ago
**About us**
Meal Prep Ottawa is a meal delivery service dedicated to wholesome foods with an experienced culinary team preparing each meal to the highest standards. We are a proudly Canadian company that started right here in Ottawa and continue to grow and strengthen our roots within our community.
**Overview**
- Answer and direct phone calls
- Prepare regularly scheduled reports
- Process customer transactions and maintain front end department merchandise
- Maintain office policies and procedures
- Provide support to clients and maintain contact lists
- Act as the point of contact for internal and external clients
- Adhere to, and implement all applicable company standards
- Other duties as required
**Job Requirements**
- Knowledge of office management systems and procedures
- Proficiency in Microsoft Excel, Shopify experience an asset
- Working knowledge of office equipment
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Ability to work independently in a fast-paced environment
Our work environment includes:
- Growth opportunities
- On-the-job training
- Company perks
- Safe work environment
- Lively atmosphere
**Responsibilities**:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate and complete information to customers.
- Resolve customer complaints and escalate issues as needed.
- Maintain customer records and update customer profiles.
- Assist customers with product selection and ordering process.
- Identify customer needs and suggest appropriate products and services.
- Provide feedback to management on customer service issues.
**Salary**: From $20.00 per hour
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Nepean, ON K2E 6T6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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