Customer Service Representative

5 months ago

Nepean, Canada VISTA SERVICES Full time

**Must be located in Ottawa, ON.**
This is a permanent full-time position, Monday-Friday 9am-5pm. Vista Services offers a hybrid work model, 2 days from home and 3 days in the office. The office is located at Hunt Club and Prince of Wales Drive.

**About Vista Services**
Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential infrastructure sector. Having both ownership from local management and an infrastructure fund managed by an award-winning investment manager, we are a well-capitalized company looking to grow organically, geographically and by acquisition.

**Job purpose/mandate**

The Customer Service team is the first point of contact for Vista’s thousands of customers. The CSR must be able to solve problems, make informed decisions, multi‐task, and work in a fast‐paced time sensitive environment. The CSR works to achieve the best results for the company and our customers.

**Duties and Responsibilities**
- Professionally handle incoming requests from customers and ensure issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, such as confirming payment schedules and amounts or determining reasons for slow or short payments to ensure collection of outstanding invoiced amounts.
- Troubleshoot customer issues over the phone. Handle issues in the best interest of both the customer and the company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Reconciling customer accounts and making follow-up calls to identify and solve any payment issues.
- Customer Retention processes contract assignments & buyout requests.
- Prepares correspondence and fulfills needs of existing customers that are at risk of cancelling service.
- Assists with calling customers to update billing preferences. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves.
- May offer discounts or special deals as needed and within pre-established limits.
- Liaising with site managers and other internal departments on collection efforts and providing relevant reports.
- Making collection calls on overdue accounts.
- Builds relationships across all levels. Maintains excellent customer service relationship with internal and external customers.
- Collaborates with cross functional departments such as Billing, Accounting, and Accounts Payable team.

**Knowledge and Skills**
- 2-4 years of experience in a customer service or help desk capacity required.
- Experience with multiline telephones, and personal computers necessary.
- Experience with Microsoft Office Suite preferred.
- Knowledge of leasing and financial contracts is an asset.
- Post-secondary education in relevant fields is considered an asset.

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Nepean, ON K2E 8A3

  • Customer Service Representative

    5 months ago

    Nepean, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    5 months ago

    Nepean, Canada Sonovision Full time

    **JOB TITLE**:CUSTOMER SERVICE REPRESENTATIVE **COMPANY**: SONOVISION SONOVISION is a leading international company specializing in technical documentation and engineering services. We are seeking an extraordinary and dynamic individual to join our North America team as a Customer Service Representative and WOW our customers everyday. With our focus on...

  • Customer Service Representative

    1 week ago

    Nepean, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Nepean is looking for a talented Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    1 week ago

    Nepean, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to customer preferences.Maintain cleanliness at the food counter and restock supplies.Handle cash...

  • Customer Service Representative

    5 months ago

    Nepean, Canada Handi-House Full time

    Handi-House, a leader in the retailing of mobility aids and home health care, is seeking a full-time customer service representative who will interact with clients and answer phone messages. We sell, service and rent walkers, wheelchairs and other home health care products to a growing market for seniors, caregivers and others in need of various mobility and...

  • Csr - Customer Service Representative

    4 months ago

    Nepean, Canada SIMPLICITY CAR CARE Full time

    Busy automotive repair & body shop looking for a client service representative. **Responsibilities**: - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to customers based on their needs and preferences - Maintain accurate and detailed records of customer interactions and...

  • Customer Support Representative

    5 months ago

    Nepean, Canada LMG Full time

    LMG is one of the top consulting firms in the greater Ottawa area. We work with renowned clients in the telecommunications industry and are gearing up to launch a campaign focused on new technological offerings. We have our eyes set on one goal, to grow their consumer base and expand their brand reputation into new markets across the country. With the tools...

  • Entry Level Customer Service Representative

    5 months ago

    Nepean, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Customer Service Representative

    5 months ago

    Nepean, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    5 months ago

    Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Customer Service Representative

    5 months ago

    Nepean, Canada The HR ICU Full time

    **Job Title**: Customer Service Representative (Contractual) **Company**: Marcan Pharmaceuticals **Location**: In the Ottawa Office **Key Responsibilities**: - Respond to customer inquiries, provide product information, and assist with order processing. - Maintain a high level of customer satisfaction through effective communication and issue resolution. -...

  • Csr (Customer Service Representative)

    5 months ago

    Nepean, Canada Myers Barrhaven CARSTAR Full time

    **Title: Customer Service Representative** **Location: Myers Barrhaven CARSTAR** **Salary: $40,000 to $50,000** **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you...

  • Customer Experience Representative

    1 month ago

    Nepean, Canada Pine Environmental Services Full time

    Job Title:  Customer Engagement Representative Reporting to: Branch Manager or Customer Service Manager Status:   Non-Exempt **Purpose** The Customer Engagement Representative’s primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services. These efforts...

  • Customer Service Ambassador

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Service Ambassador

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Support Services Representative

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Support Services Representative

    1 month ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Nepean, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Front Desk Customer Service Representative

    4 months ago

    Nepean, Canada Masterpiece Granite & Marble Inc Full time

    Responsibilities for Front Desk Customer Service Representative - Accurately enter data into corresponding fields within various software programs - Identify and correct data entry errors using appropriate quality control methods - Manage and organize records and files - Receive and process invoices for payment and update invoice details accordingly - Inside...

  • Customer Service Representative

    1 week ago

    Nepean, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Service Delivery Expert to provide exceptional service to our customers, helping them with inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via various channels.Provide information about products and services.Resolve customer complaints in a timely and professional manner.Document customer...

  • Full-time Customer Service Representative

    4 months ago

    Nepean, Canada Human Care Canada Inc. Full time

    **About us** We are professional, innovative, customer-centric, and our goal is to Human Care Group produces and provides walking aids, safe patient handling products, healthcare beds, medical equipment, and furniture. We improve freedom of movement and quality of care for millions of people around the world. Our vision is that our products become a natural...