Resettlement Case Worker

5 months ago

Mississauga, Canada Polycultural Immigrant and Community Services Full time

**Position Title**: Resettlement Case Worker (Arabic-speaking)

**Organization Structure**:Reports to the Program Manager

**Job classification**:Case Worker

**Job Status**:Full Time

**Number of Positions**:1

**Location**:Mississauga

**Wages**:$25.93/hour for 35 hours per week

**This is a bargaining unit position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope**

Responsible for the delivery of all components of Client Support Services (CSS) program and supporting resettlement of government assisted refugees for one year after their arrival to Canada. This will include the provision of centralised case management, service coordination, coaching and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

**Responsibilities**
- Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 month after their arrival
- Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
- Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member so that service delivery can be tailored to meet client needs.
- Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals.
- Support clients in the decision making process through information provision and supportive counselling
- Conduct facilitated referrals and linkages to address the needs and barriers identified.
- Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan and further linkages and referrals
- Deliver Service Coordination with community partners utilising existing partnership and establish new connections with local service providers to effectively respond to refugees' needs.
- Deliver settlement services additionally assigned to support government assisted refugees at RAP center
- Organize and facilitate information group sessions
- Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
- Maintain strong working relations with agency programs and partner agencies
- Effectively track services in internal and external databases and provide accurate reporting for supervisor
- Achieve the targets set by program manager
- Actively participate in the professional development initiatives

**Competencies**

**_ Adaptability_**

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

**Communications**

Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis

**Initiative**

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

**Service**

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction

**Qualifications**
- A degree or diploma in Social Work, Counselling or Education and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
- Registered Social Worker (RSW) is a definite asset
- Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
- Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
- Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
- Excellent inter

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