Receptionist - Hybrid

**Job Position Title**:Receptionist - Hybrid

**Job Status**:Full time (2 days remote, 3 days onsite)

**Job Reports To**:Operations & Special Projects Manager

**Hourly Rate**:$18.46 - $25.08 ($36,000 - $47,953)

The Nation Health Centre (NHC) is a dynamic group of doctors, allied healthcare professionals, and support staff dedicated to improving the health of fellow Nation community members. We are committed to delivering timely, quality and collaborative assessment, treatment and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.

**JOB SUMMARY**

Under the direction of the Nation Health Centre's Administrative Lead, the primary role of the receptionist is to provide administrative support to the NHC clinicians.

**ESSENTIAL RESPONSIBILITIES**
- Schedule, confirm, cancel, and reschedule patient appointments;
- Oversee requests received by fax;
- Documentation of all bookings in an electronic medical record (EMR) and follow-up with providers;
- Process online requests for new patients;
- Update signage and telephone messaging regarding clinic hours and provider availability;
- Create OBEC file (HC validation) and review;
- Entry-level billing and collection, debit/credit payments and EMR reconciliation;
- Address day-to-day patient inquiries regarding client services;
- Address provider’s routine requests;
- Other duties as required.

**REMOTE RESPONSIBILITIES**
- Answering messages from providers in the clinic;
- Contacting patients as needed, booking appointments and reviewing the status of referrals.

**ACCOUNTABILITY**

Staff are expected to work in a professional manner, demonstrating above average qualities such as courtesy, tact, and judgment with respect to patients, fellow colleagues, and professionals. All staff are expected to work in parallel with the organization’s confidentiality agreement. As a member of our team, you are responsible for bringing issues that affect the operation of the organization, to the attention of your immediate supervisor. It is your responsibility to be up to date with all organizational communication.

The incumbent to this position is to practice within the scope and according to the standards of practice as outlined in the following documents:

- Occupational Health and Safety Act (1990);
- NHC Policies and Procedures.

**ESSENTIAL QUALIFICATIONS**
- Completion of a college program or other specialized courses for medical administration required or a combination of training and experience;
- Knowledge and skills: Clinical processes, Basic medical terminology;
- Computer literacy: MS Word, MS Excel, MS Outlook, Electronic Medical Record software;
- Experience and knowledge using Telus PS Suite EMR;
- Strong attention to detail;
- Excellent customer service skills;
- Very organized, proactive, result-oriented and able to multi-task;
- Ability to work independently;
- Above average interpersonal and communications skills;
- Dependable, reliable, with the ability to work under pressure and meet deadlines;
- Work in compliance with staff and patient safety practices, policies and procedures of Nation Health Centre;
- French/Français (asset).

**Closing Date**:Position remains open until filled.

**NOTE**

The Nation Health Centre (NHC) Team is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at 613-763-5859 Ext. 255 and specify the nature of your accommodation request.