Team Lead

2 weeks ago


Edmonton, Canada Urban Pedal Tours Full time

Job description

Job Brief: Urban Pedal Tours is looking for an organized and personable personality to join our team Do you enjoy talking to new people and going out of your way to make their day? Are you enthusiastic, friendly, and organized with a can-do attitude? Urban Pedal Tours requires a part time seasonal **Team Lead. **This position will be responsible for overseeing the daily operations of the business and will assist with conducting tours.

**Responsibilities**:
Operations
- Train new hires on operation of bike and serving
- Supervising and mentoring staff
- Maintaining cleanliness before, during and after bike tours
- Maintain supplies and organization of storage space
- Oversee tour guide staff and other administrative duties
- Scheduling staff and ensuring shifts are filled
- Building team camaraderie
- Elevating employee issues to Area Managers

Tour Guide
- Follow precise route schedules and adjust driving and/or route according to traffic, construction and/or weather conditions to arrive at each stop at the designated
- Tour Guides will obey all provincial and municipal slow-moving vehicle safety laws while on the road,
- Responsible for maintaining orderliness among patrons.
- Tour Guides will ensure the safety of guests, which may include but not limited to; accompanying guests across the street, adjusting the bike seats according to their height or needs, assisting with on and off-boarding and providing basic first aid in emergency situations if
- Daily reporting of route times and report any issues if they occur during the
- Maintain positive relationship with partners and be a face for the Urban Pedal Tours Company.
- Exhibit enthusiasm and ensure all guests are having a great

Job Requirements:

- Previous experience in the hospitality industry is required
- Previous experience in a leadership role would be considered an asset
- Valid ProServe and ProTect certification
- Class 5 Operators License (non GDL)
- Available April - September including weekends and evenings

Skills and Abilities:

- Outgoing personality with strong communication and leadership skills
- Past experience as a tour guide or experience in the hospitality industry

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Schedule:

- Day shift
- Every Weekend
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Tips

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-04-26
Expected start date: 2024-05-01


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