Transport Administrative Support

3 months ago

Ottawa, Canada KTown Delivery Inc. Full time

Come join a Growing Team in Ottawa as a **Transport Administrative Support**

**Duties and Responsibilities**.
- Be aware of all aspects of the business requirements/ arrangements for customers.
- Provide a courteous service to all customers and to handle all inquiries in a prompt and efficient manner.
- Receiving calls from customers and set up orders as required by customer’s
- Ensure quality entry of all orders and proper use of notes as per SOPs
- Advise customers on any issue affecting the freight.
- Process of OS&D on a timely and daily basis, (within 48 hours) ensuring compliance within the terminal.
- Perform shipment tracing
- Ensure data entry of delivery bills and pickups are complete
- Ensure that each POD / BOL is properly completed according to guidelines.
- Scheduling of drivers outside of regular working schedules as required for appointment shipment demand inclusive of special load requests
- Be the go to person on the administration tasks
- Provide assistance with driver/dock time attendance, familiar with Office and computer procedures as well as paperwork associated with the assigned tasks.
- Verify that the driver recorded the arrival and departure times, for each stop, on the required paperwork.
- Ensure that the delivery bill of all refused/returned freight clearly indicates the reason for refusal.
- Ensure all paperwork (tractor/truck/trailer inspection reports, post and pre, run sheets, daily logs, etc.) are complete.
- Answer phones and redirect to the appropriate person.
- Provide assistance with loading and offloading trucks

**Requirements and Qualifications**
- The ability to work both independently and as a team player
- Solid Customer Service experience
- Previous experience within the Transportation industry
- Excellent administrative and data entry skills
- Ability to multi-task (operations and administration )and work in a fast-paced environment
- Strong organizational and planning skills
- Exceptional communication skills (both written and verbal)
- Able to work full-time Monday-Friday

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Application question(s):

- Are you legally authorized to work for any employer in Canada?

Have you ever been convicted of a criminal offence for which a pardon has not been granted?
If selected for this role, are you comfortable with consenting to a background check process and employment references?
Will you be able to reliably commute to our location in Ottawa, ON K1B 4E5 for this job?
What are your salary expectations?
How soon can you start?

Work Location: In person

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