Janitorial Services Innovation and Optimization

3 weeks ago

Markham, Canada Cushman & Wakefield Full time

Job Title

Janitorial Services Innovation and Optimization Manager

Job Description Summary

The Manager, Service Innovation & Optimization, is responsible for assisting with developing and innovating the company’s janitorial services offering, including but not limited to, infection control strategies, commercial and industrial cleaning/sanitation, and ultra-clean/controlled environments. The responsibilities include development and compliance with service delivery standards, development, and implementation of the janitorial business plan, including specific objectives to build innovative strategies designed to deliver market share growth, profitability, and client retention. The person filling this position works closely with senior members of operations, business development, and company leadership - interacting directly with clients and prospective clients to understand needs and opportunities essential for competitively positioning our janitorial offering. Understanding of advanced operational practices and capabilities in cleaning and infection management are also required.

**Job Description**:
The Manager, Service Innovation & Optimization reports to the Sr. Director, Service Innovation & Optimization - Soft Services and is responsible for the following activities:
Product and Service Offering Management

Assist with the development and continuous improvement of the company’s janitorial strategy in conjunction with operational and Service Innovation and Optimization leadership.
Lead the deployment of the offering value proposition and service standards. Maintain and govern the key performance indicators that support the strategy.
Assist with developing and deployment of business plans to address infection control, ultra-clean, and general cleaning services.
Develop and maintain sanitation standard operating procedures based on company guidelines and regulations.
Identify unmet needs in the marketplace and develop strategies to expand or launch offerings.
Determine the market value for service line components and deploy pricing strategies to support profit optimization and market competitiveness.
Develop a reference library for account personnel to use when delivering service.
Support Business Development (working with Business Development/Marketing/Client Solutions)
Develop standardized methodologies for client solutions, service delivery, pricing, and proposing the cleaning and janitorial offering.
Develop the champions for the Cleaning & Infection Management Services service line by facilitating the Cleaning & Infection Management Services Community of Practice.
Support Brand Awareness by positioning the company and team as janitorial industry experts.
Participate in industry organizations, including membership, conferences, speaking engagements, white papers, and certifications.

Innovation

Identify and introduce to the business innovative solutions, tools, and practices. Embed as appropriate in standard service offering and work with MarCom to promote the evolution of the offering.
Harvest the innovative practices that are captured from the field and broadly distribute approved ideas to the operations team.
Implement a site Innovation Lab that showcases the company’s janitorial product and services offering.
Identify and vet leading edge cleaning and infection control technologies, assessing market demand and commercial viability. Prepare detailed business and marketing plans for adoption of innovative technology.
Provide a Training Framework for Operations to execute to assist with the roll-out of the new technologies and programs. Facilitate training through vendor forums and create documentation which can provide a solid training tool to the field ensuring adoption and success with these innovations and programs.
Help drive value-added services from key vendors.
Define service offering and value proposition for customers seeking a variety of janitorial service offerings.
Assist sales effort by working with the team to develop value propositions for client solutions.
Develop and implement standardized methodologies and plans for service offering execution, tracking, monitoring, and quality
Design and implement staff deployment planning in support of organizational growth
Develop and implement processes to support account teams (full-time, limited, part-time/scheduled, and on-demand)

Supervisory Responsibilities

Mentor/coach janitorial teams on sanitation, general cleaning and some industrial cleaning; adherence to chemical safety policies; strict process controls and enforcement of PPE compliance.

**Qualifications**:
The requirements listed below are representative of the knowledge, skill, and ability required.

Education and Experience

Eight to ten years’ experience in the cleaning services industry, with at least five years in a management position.
Experience in collaborating in a high-performance team environment to achieve extraordinary outcomes is an essential requirement of

  • Janitorial Cleaner

    1 month ago

    Markham, Canada ServiceMaster Clean Full time

    **About us** Service Master Clean is a medium business operating since 1995 in the Markham, Newmarket / Aurora, Stouffville area, Durham Region, Scarborough, and Peterborough areas. We are professional, agile, and our goal is to At ServiceMaster Clean of Durham, we firmly believe in simplifying and improving the quality of our customers’ lives through...

  • R&D Innovation Director

    5 days ago

    Markham, Canada Great Connections Employment Services Full time

    Our client, a leading cosmetic and skincare manufacturing company, is looking for an R&D Innovation Director to join their growing team.Job Type: Full-time, direct hireLocation: Markham, ONCompetitive compensation packageThe Director, R&D Innovation will lead the formulation team to develop innovative solutions in the areas of makeup formulation and...

  • R&D Innovation Director

    4 days ago

    Markham, Canada Great Connections Employment Services Full time

    Our client, a leading cosmetic and skincare manufacturing company, is looking for an R&D Innovation Director to join their growing team.Job Type: Full-time, direct hireLocation: Markham, ONCompetitive compensation packageThe Director, R&D Innovation will lead the formulation team to develop innovative solutions in the areas of makeup formulation and...

  • R&D Innovation Director

    4 days ago

    Markham, Canada Great Connections Employment Services Full time

    Our client, a leading cosmetic and skincare manufacturing company, is looking for an R&D Innovation Director to join their growing team.Job Type: Full-time, direct hireLocation: Markham, ONCompetitive compensation packageThe Director, R&D Innovation will lead the formulation team to develop innovative solutions in the areas of makeup formulation and...

  • Head of Innovation, R&D

    1 month ago

    Markham, ON, Canada Great Connections Employment Services Full time

    Our client, a leading cosmetic and skincare manufacturing company, is looking for an R&D Innovation Director to join their growing team. Job Type: Full-time, direct hire The Director, R&D Innovation will lead the formulation team to develop innovative solutions in the areas of makeup formulation and technology platforms establishment, ways of working,...

  • Search Engine Optimization Intern

    2 days ago

    Markham, Canada Quadient Full time

    The SEO team at Quadient is looking for a Search Engine Optimization (SEO) Intern to implement a backlink plan for regional sites. The SEO interns will also assist the SEO team with the execution and monitoring of organic search campaigns. **Responsibilities**: - Build and execute a backlink growth plan - Link-building outreach - Participate in keyword...

  • Physical Design Engineer

    6 days ago

    Markham, Canada AMD Full time

    Job Description WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....

  • Conversion Rate Optimization Manager

    5 days ago

    Markham, Canada Quadient Full time

    Job ID: 25087 Job Type: Full Time Category: Marketing Educations:Posted: 2024-05-24 Location:Job Views: 3 USD Negotiable Job Description:Job information Job Description:Job information Conversion Rate Optimization Manager (CRO) from the Company Quadient, this latest Conversion Rate Optimization Manager (CRO) job vacancy is located in the city...

  • Conversion Rate Optimization Manager

    4 days ago

    Markham, Canada Quadient Full time

    Job ID: 25087 Job Type: Full Time Category: Marketing Educations:Posted: 2024-05-24 Location:Job Views: 3 USD Negotiable Job Description:Job information Job Description:Job information Conversion Rate Optimization Manager (CRO) from the Company Quadient, this latest Conversion Rate Optimization Manager (CRO) job vacancy is located in the city...

  • Conversion Rate Optimization Manager

    4 days ago

    Markham, Canada Quadient Full time

    Job ID: 25087 Job Type: Full Time Category: Marketing Educations:Posted: 2024-05-24 Location:Job Views: 3 USD Negotiable Job Description:Job information Job Description:Job information Conversion Rate Optimization Manager (CRO) from the Company Quadient, this latest Conversion Rate Optimization Manager (CRO) job vacancy is located in the city...

  • Inbound Lead Specialist at Snappy

    3 days ago

    Markham, Canada Snappy Innovation Inc. Full time

    **Inbound Lead Specialist at Snappy** **Company Overview**: - Join Snappy, a leading B2B SaaS provider, renowned for delivering cutting-edge restaurant technology solutions, including POS, online ordering, reservations, and loyalty programs. We’re currently seeking a results-driven Inbound Lead Specialist to augment our digital presence, drive organic...

  • Vice President Policy and Innovation

    5 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario's association representing the province's 24 public colleges, Colleges Ontario promotes the college sector's pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs and...

  • Vice President Policy and Innovation

    6 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario's association representing the province's 24 public colleges, Colleges Ontario promotes the college sector's pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs and...

  • Vice President Policy and Innovation

    1 day ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs...

  • Vice President Policy and Innovation

    5 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs...

  • Vice President Policy and Innovation

    5 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs...

  • Vice President Policy and Innovation

    6 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario’s association representing the province’s 24 public colleges, Colleges Ontario promotes the college sector’s pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs...

  • Vice President Policy and Innovation

    6 days ago

    Markham, Canada Colleges and Institutes Canada (CICan) Full time

    As Ontario's association representing the province's 24 public colleges, Colleges Ontario promotes the college sector's pivotal role in strengthening the economy by producing graduates with the professional qualifications and expertise to succeed in rewarding careers. Colleges Ontario champions policy measures to enhance the quality of college programs and...

  • Systems Engineer, Systems Innovation

    1 month ago

    Markham, ON, Canada Astellas Full time

    Astellas Canada – Systems Engineer SAP DevOps At Astellas, we strive to become a cutting-edge, value-driven life science innovator. This means working at the forefront of healthcare change to turn innovative science into VALUE for patients. What sets us apart is our focus on patients, our pioneering innovation, our collaborative culture, and the passion...

  • Innovation Program Specialist

    4 weeks ago

    Markham, Canada BGIS Full time

    **Who We Are** **SUMMARY** The various Innovation Councils at BGIS supports the success of the various workstreams including strategic management, business planning, governance, business transformation and organizational change, project management, business development, technology and innovation, and other administration services. The **Innovation Program...