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Customer Service Representative

1 month ago

Laval, Canada Laura Canada Full time

Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best. As the Customer Service Representative, you will contribute t Laura Canada's success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience.
- Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs). - Document all inbound technical and service-oriented support calls in a case log system. - Investigate customer complaints to assist in determining service failure. - Resolve effectively and professionally any concerns or issues.
- Escalate technical and service oriented issues using established procedures. The people who thrive with us have/are: - 1 year of relevant experience. - Flexible full-time and rotational weekend availabilities. - Strong verbal and written communication skills in French and English.
- Capable of multitasking and learning quickly. - Empathetic and understanding of the client’s needs. - Excellent problem-solving and organizational skills. - Team players.
- Strong computer skills. Don't miss this opportunity to join an exceptional team Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.

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