Recreation & Leisure Assistant Manager

2 weeks ago

Innisfil, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Role Summary
Reporting to the Recreation and Leisure Manager, this dynamic leader has proven excellence in service delivery and will effectively assist in leading the Recreation and Leisure department including the fitness area, recreation activities, and aquatics. This role is responsible for assisting the Recreation and Leisure Manager in developing, planning and organizing recreational activities. This includes facilitating programs and activities throughout the resort and providing guidance and direction to associates.

**Responsibilities**:

- Oversee daily operations of all recreation programming including recreation activities, rentals, aquatic, waterfront, pool and fitness center
- Assist in leading a team of associates, providing direction at the start and end of shift briefings
- Ensure that department goals and service standards are communicated, understood, and met by associates
- Assist in preparing work schedules and processing payroll, ensuring accuracy
- Assist with the training, coaching and developing of all recreation team members
- Provide feedback for staff performance management and coach and counsel team members as needed
- Accountable for tracking recreation statistics and assist with resort activity revenues along with expenses and productivity
- Ensure promotion of recreation activities throughout resort and update resort website with current recreation offerings and information
- Evaluate the effectiveness of recreational programs, activities and events, as well as other facility services and recommend improvements to programming
- Provide information to guests about recreation facilities and activities, lessons and equipment
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude
- Promote and enforce rules and regulations of the recreation facilities intended for the health and safety of guests including use of waivers
- Coordinate tasks and work with other departments to ensure the department runs efficiently
- Collaborate with Recreation and Leisure Manager and assist with the development of all recreation programming including waterfront, pool, fitness center, and recreation activities
- Together with the Recreation and Leisure Manager develop and execute ideas and procedures to continuously improve department performance
- Support the Recreation and Leisure Manager to plan, develop, organize, implement and oversee recreational programs, activities and events to ensure they are delivered within guidelines and budgets
- Collaborate and coordinate with Resort Services team to ensure a diverse range of experiences for guests, and smooth execution of events
- Review recreation communications collateral including brochures and banners and make suggestions for updates
- Assist the Recreation and Leisure Manager to set up contracts with third party service providers to provide additional recreation facilities, services and experiences
- Ensure all customer concerns and requests are addressed and handled professionally
- Research and communicate community and area resources for additional recreation activities not available on resort property
- Review industry trends for new and innovative product and service opportunities
- Serve as an individual contributor and department role model by performing technical or functional job duties such as facilitating an activity, registering guests or cleaning pool area
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- 3 years’ experience in a similar role within the hospitality or resort industry
- Degree or Diploma in recreation and leisure, hospitality or travel and tourism
- Previous leadership experience in recreation and leisure
- Current Standard First Aid and CPR certification
- Current National Lifeguard Service certification
- Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, Publisher, Outlook
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings,

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