Restaurant Manager

3 months ago

Toronto, Canada The Poke Box Full time

Job Post Description
- Plan, organize, direct, control and evaluate the operations of The Poke Box stores
- Responsible for purchasing for The Poke Box and working with various importers to import specialty items
- Maintain the competitive edge by bringing in new menu ideas and new items through various import channels.
- Maintain relationship with suppliers from Asia to procure speciality items
- Negotiate contracts on with supplier for food and other inventory items.
- Recruit team leads and team member, oversee staff training for new team members including familiarizing staff with new imported ingredients.
- Overseas staff work schedules, monitor staff performance and provide feedback to owners on regular bases
- Report on inventory, spoilage, revenue, efficiency and utilization to owners
- Reconcile cash and sales, process batch closures.
- Modify procedures and prices base on revenue and trends
- Handle customer complaints in store, manage online customer complaints and queries
- Ensure health and safety regulations are followed at each location.
- Report and manage any team conflicts or issues
- Manage brand through social media channels
- Customer engagement during grand opening events of new stores
- Ad hoc duties as necessary for the ongoing operation of the stores

Requirement
- Experience in managing multiple quick service operations
- At least 6 years of customer service experience in a hospitality setting (with at least 3 years in a managerial position)
- Food preparation experience specialized in Asian preparation techniques (i.e. cuisines from Japan, Korea, Hawaii)
- Previous experience with an Hawaiian / Japanese restaurant is a great plus
- Neat and tidy personal appearance and hygiene an appreciation and passion for details
- Energetic and positive as well as dependable
- Ability to work quickly and evaluate the situation to make quick decisions.
- Ability to clearly follow recipes and prepare food carefully and consistently
- Proven track record of team building in a managerial role
- Report and resolve conflicts in teams

Business Address: 36 Toronto St., Toronto

Phone number: (416)-929-0363

**Job Types**: Full-time, Permanent

Pay: $30.00-$32.50 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Bonus pay
- Retention bonus

**Benefits**:

- Company events
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call
- Overtime

**Education**:

- Secondary School (required)

**Experience**:

- Restaurant management: 4 years (required)

Licence/Certification:

- Food Safety Certification (required)

Work Location: In person

Expected start date: 2024-10-30

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