Emergency Assistance Coordinator

5 days ago

Newmarket, Canada National Healthcare Solutions, Inc. Full time

**EMERGENCY ASSISTANCE COORDINATOR**

Epic Health Solutions

Newmarket ON, Canada

**JOB DETAILS**

**Job Type**: full-time

Hours: shift position rotating night/evenings, weekends, holidays

Location: Ontario, Greater Toronto, or Montreal, Canada

**BENEFITS**

Dental care

Extended health care

RRSP match

**FULL JOB DESCRIPTION**

Epic Health Solutions® is looking for top talent to join its team of professionals Epic Health Solutions® is a one-stop shop that provides network solutions, healthcare management, and medical assistance for international clients in the Americas. With operational hubs in Toronto, Miami, Panama City, and Guayaquil, Epic Health Solutions® brings a strong legacy of experience and in-depth knowledge gained from 35+ years in a challenging and ever-evolving marketplace. Part of an award-winning enterprise group, the affiliated healthcare companies have more than 450 employees worldwide.

**Position Summary**

**Essential Duties and Responsibilities**

The essential functions include, but are not limited to the following:

- Coordinate with Medical Providers for direct billing when possible and send the corresponding documentation.
- Answer provider calls requesting policy coverage information.
- Open cases and claims in our CRM system following set guidelines, methodology and processes.
- Collaborate with other members of the team to ensure quick resolution of cases/situations.
- Follow up on cases and communicate with insured/ corporate client and Medical Providers when necessary.
- Create a good rapport with providers in the network and outside the network.
- Work closely with Case Management and Claims to ensure client/insured receives proper care/follow up.
- Maintain professional and technical knowledge.

**Qualifications/Requirements**:

- High School Diploma or three or more years of experience in insurance and/or customer service.
- Excellent customer service skills.
- Bilingual - English and French.
- Ability to interact with customers, clients, and medical providers in English and French verbally and in writing.
- Accurate data entry skills including reasonable typing speed.
- Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require).

**Working Conditions**

General office working conditions. **This position is eligible for remote work assignment depending on work location.**

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Manual dexterity is required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.

**Work Environment**

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**Safety Hazard of The Job**

Minimal Hazards

  • Emergency Assistance Coordinator

    2 weeks ago

    Newmarket, Ontario, Canada National Healthcare Solutions, Inc. Full time

    EMERGENCY ASSISTANCE COORDINATOREpic Health SolutionsNewmarket ON, CanadaJOB DETAILSJob Type: full-timeHours: shift position rotating night/evenings, weekends, holidaysLocation: Ontario, Greater Toronto, or Montreal, CanadaBENEFITSDental careExtended health careRRSP matchFULL JOB DESCRIPTIONEpic Health Solutions is looking for top talent to join its team of...

  • Clinical Coordinator

    4 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    **Company Bio** - Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Emergency Management Specialist

    1 week ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for coordinating the development and implementation of a comprehensive Emergency Management and/or Business Continuity Program throughout the Department. The job is responsible for planning, coordinating, implementing, and evaluating training and exercises as well as any incident response...

  • Emergency Management Specialist

    2 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for coordinating the development and implementation of a comprehensive Emergency Management and/or Business Continuity Program throughout the Department. The job is responsible for planning, coordinating, implementing, and evaluating training and exercises as well as any incident response...

  • Emergency Management Specialist

    2 weeks ago

    Newmarket, Canada York Region Full time

    Status - Temporary Full-Time - Temporary - Approximate length of assignment, in months - 7 - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $95,024.00 - $107,675.00 - Department - York Region -> Community & Health Services -> Strategies and Partnerships - Location - Strategies&Partnerships Branch - 17150 Yonge...

  • Veterinary Technician Assistant

    3 weeks ago

    Newmarket, Canada 404 Veterinary Emergency & Referral Hospital Full time

    **404 Veterinary Emergency + Referral Hospital **is welcoming a Technician Assistant to join our Emergency team on a **full-time basis**. In this position, you will be supporting our Doctors and Technician team and helping to create a positive, low-stress atmosphere for our clients and patients. This is a 24-hour department, so shifts include daytime,...

  • Veterinary Technician Assistant

    2 weeks ago

    Newmarket, Canada 404 Veterinary Emergency & Referral Hospital Full time

    **Veterinary Technician Assistant** **Newmarket, ON** **404 Veterinary Emergency + Referral Hospital **is welcoming **Technician Assistants **to join our Emergency team on a full-time basis. In this position, you will be supporting our Doctors and Technician team and helping to create a positive, low-stress atmosphere for our clients and patients. This is...

  • Veterinary Assistant

    2 weeks ago

    Newmarket, Ontario, Canada 404 Veterinary Emergency + Referral Hospital Full time

    Technician AssistantCausal shiftsNewmarket, ONIn this position, you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients.Duties will include: Assisting the Emergency team with patient triages and exams Assisting the Emergency team with diagnostics (radiography/CT) Assisting with...

  • Veterinary Assistant

    4 weeks ago

    Newmarket, Canada 404 Veterinary Emergency + Referral Hospital Full time

    **Technician Assistant** **Causal shifts!** **Newmarket, ON** In this position, you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients. Duties will include: - Assisting the Emergency team with patient triages and exams - Assisting the Emergency team with diagnostics...

  • Health Emergency Management Specialist

    3 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for coordinating the development, implementation and maintenance of a comprehensive Health Emergency Management program for York Region Public Health, to ensure that public health programs are in a state of operational readiness to respond to and recover from new and emerging events...

  • Dental Assistant P/t Casual or Permanent

    4 days ago

    Newmarket, Canada Dental Emergency Clinic Full time

    _Dental Assistant with some Reception Duties_ Looking for Dental Assistants who want occasional shifts in the Dental Emergency Clinic. These shifts could be Evening (until 8pm) and/or Weekends (Saturdays & Sundays 8am - 5pm) depending on your availability. Shifts can be on a casual or permanent basis. We are open 7 days a week. **Job Types**: Casual,...

  • Emergency and Contingency Planning Specialist

    3 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Program Manager, Strategic Performance Optimization, is responsible for coordinating the development and implementation of a comprehensive Emergency Management and Business continuity Program for the Department, in conjunction with branch stakeholders, and under the Region’s corporate Emergency...

  • Health Emergency Management Specialist

    2 weeks ago

    Newmarket, Canada York Region Full time

    Status - Regular Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $95,024.00 - $107,675.00 - Department - York Region -> Community & Health Services -> Public Health -> Healthy Living - Location - PH HL & MOH Office - 17150 Yonge Street, -...

  • Emergency and Contingency Planning Specialist

    2 weeks ago

    Newmarket, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Program Manager, Strategic Performance Optimization, is responsible for coordinating the development and implementation of a comprehensive Emergency Management and Business continuity Program for the Department, in conjunction with branch stakeholders, and under the Region's corporate Emergency Plan to ensure...

  • Dental Assistant P/t Casual or Permanent

    4 weeks ago

    Newmarket, Canada Dental Emergency Clinic Full time

    _Dental Assistant with some Reception Duties_ Looking for Dental Assistants who want occasional shifts in the Dental Emergency Clinic. These shifts could be Evening (until 8pm) and/or Weekends (Saturdays & Sundays 8am - 5pm) depending on your availability. Shifts can be on a casual or permanent basis. We are open 7 days a week. **Job Types**: Part-time,...

  • Manager, Emergency Preparedness

    2 weeks ago

    Newmarket, Ontario, Canada Southlake Regional Health Centre Full time

    Company BioSouthlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern...

  • Physician Assistant – Emergency Department

    4 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka. Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family...

  • Technician Assistant, Emergency

    3 weeks ago

    Newmarket, Canada VCA Animal Hospitals Full time

    **Technician Assistant, Emergency Department**: **Newmarket, ON**: In this position, you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients. Duties will include: - Assisting the Emergency team with patient triages and exams - Assisting the Emergency team with diagnostics...

  • Client Care Coordinator, 404 Veterinary Emergency

    3 weeks ago

    Newmarket, Canada VCA Animal Hospitals Full time

    **Client Care Coordinator**: **Location: Newmarket, ON**: 404 Veterinary Emergency and Referral Hospital in Newmarket, Ontario is currently welcoming a Client Care Coordinator to join our team on a casual basis which includes evenings and weekends. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very...

  • Emergency Preparedness Specialist

    3 weeks ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...