Automotive Service Writer
2 weeks ago
General Steam is currently seeking a Service Writer for our General Steam Winnipeg location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Contact Car Dealerships and order parts.
**Required Skills**:
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices Required Experience
- High School Diploma or equivalent experience. Provide a "customer first" and "fix it right the first time" mentality - Mediate and resolve customer problems and issues
When you work for General Steam, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more - all backed by unmatched job security.
**Salary**: From $22.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
- Retention bonus
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Work Location: One location
Expected start date: 2023-02-14
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