Service Coordinator, Surrey

2 weeks ago


Surrey, Canada Cullen Diesel Power Ltd. Full time

Cullen Diesel Power Ltd. located in Surrey BC is seeking to hire a Permanent, Full Time Field Service Coordinator for their Generator Department.
- Schedule field service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
- Deliver/maintain response times and provide timely updates to customers on repair status
- Create and process service orders and timecards daily
- Create, process and manage warranty claims
- Assist with setup, procurement and maintenance of generator service contracts
- Assist with service estimates
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
- Provide general service department administrative assistance as required - Maintain information in the customer database

**Requirements**:

- Strong customer service background with ability to handle high stress situations Detail oriented with the ability to stay on task in a busy environment
- Experience with Microsoft Office software
- Excellent organizational & interpersonal skills
- Effective oral and written communication
- Mechanical aptitude would be considered an asset
- Previous generator and/or field service department experience would be considered an asset
- Previous experience with ERP programs similar to Procede would be considered an asset
- Applicant will be expected to work all shifts as requested

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime

Application question(s):

- Do you have a work permit to work in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: One location



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