Collision Centre Estimator/appraiser

6 months ago

Nepean, Canada Star Collision Full time

The Estimator is responsible for greeting customers, accurately and completely assessing the damage of vehicles, and documenting the needed repairs and parts replacement on the damage appraisal. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process maintaining high levels of customer satisfaction.

**DUTIES/RESPONSIBILITIES**
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Liaise with insurance companies and obtain authorization for work being performed.
- Inspects, analyzes, and evaluates damaged vehicles to create an accurate estimate of repair.
- Review damage appraisals with technicians as appropriate to clearly explain needed repairs, any customer pay items, and special instructions.
- Informs customers about the repair process, repair techniques, repair needs, and expected delivery date of repair.
- Build and maintain positive relationships with insurance companies and Partners.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair.
- Write and upload supplements and final estimates upon completion of repairs.
- Ensure the timely and appropriate management of Repair Orders.
- Inspects all completed repairs before delivering vehicle providing final contact with customer upon delivery.
- Other duties as assigned.

EXPERIENCE / SKILL REQUIREMENTS
- Prior experience as a collision estimator or insurance appraiser.
- Prior damage analysis experience.
- Fluent using Mitchell Connect and Audatex software.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.

**Skill Criteria**:

- Must be detail oriented
- Must have a complete and thorough understanding of vehicle construction, estimating guides, procedure pages, and insurer needs

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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