Specialist, Strategy and Analytics

2 weeks ago

Toronto, Canada Bell Canada Full time

Req Id: 408581

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

**Summary**:
The Sales Planning, Strategy & Analytics team is responsible for providing insight, analysis and solutions to improve sales performance across Customer Operations call centres. Through strategic analysis, cross-functional collaboration and executive presentations, we optimize sales programs, develop sales forecasts and manage operational expenses across the largest residential sales channel.

We are looking for a Specialist with experience in Customer Operations to develop and implement the evolution of the team’s analytics and reporting capabilities. The role is high profile and requires a self
- starter that possesses skills to recognize and analyze performance gaps and then drive improvements through partnering and influencing key stakeholders such as Operational Leaders, Marketing, Business Intelligence, WFM and Finance.

**Key Responsibilities**:

- Strategic Support
- Work closely with senior leaders to understand and share business results
- Support the continued evolution of the sales organization using advanced analytics into a highly data driven business
- Synthesize strategic insights and effectively communicate findings to senior leaders in order to optimize sales results
- Review business processes, perform deep dive analysis, uncovering areas for improvement, documenting, communicating results and ensuring that data feed for reports are accurate.
- Design, develop and maintain critical scorecards and key performance indicators to support the sales organization and ensure the accuracy and integrity of the data
- Ability to see beyond the symptoms of a business issue, and create solutions in a logical and effective manner

**Critical Qualifications**:

- University Bachelor’s degree in Business, Applied mathematics / Statistics, equivalent work experience
- 1-3 years of analytical and problem solving experience with attention to detail
- Advanced communication and negotiation skills; must be able to articulate recommendations and results, influence key stakeholders
- Strong organizational and time management skills to meet deadlines & handle changing priorities
- Strategic thinking skills
- Passion for driving improvements
- Ability to locate and connect data to identify root causes and drive fact-based decision making and plans to address problem areas
- Solid business acumen; must be able to understand the organization’s key drivers to success
- Advanced knowledge of Microsoft Office environment and Tools

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Montreal
**Flexible work profile**:Mobile
**Application Deadline**:03/08/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers.

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