Lounge Manager

4 weeks ago

Leduc, Canada Best Western Premier Denham Inn & Suites Full time

_**Do you want to be part of a team? Does the idea of local regionally inspired food and beverage excite you? Do you love craft beer? If you answered any of these questions with a yes, Jonathan's might be the right fit for you**_
- **Come join our team at Jonathan's and be part of something different and exciting**_

**Primary function**:
Reporting to the Operations Manager, the Lounge Manager ensures that Jonathan's runs efficiently and profitably. They lead, motivate and inspire their team to deliver a high standard of customer service. The position includes working primarily evenings, providing hands on support for the team and understanding the daily operations of Jonathan's.
- **Manage the daily operations of Jonathan's, ensuring maximum efficiency and productivity.**_
- Gaming - VLTs
- Promotion & growth
- Security and maintenance
- Trouble-shooting
- Administration and enforcement of A.G.L.C policies and requirements
- Ensure all guests receive a warm & inviting welcome
- Ensures proper ambiance and guest comfort re. temperature, lighting, background music, etc
- Ensures professional food & beverage service standards and responsible alcohol service
- Responds to special or last minute guest requests
- Effectively handles guest complaints
- Assisting with planning & organizing promotions and events
- Cleanliness and sanitation
- Health & Safety Program requirements
- Ensures proper communication within the Lounge & with other Departments
- Responsible for service labor productivity
- Assists with planning & executing Monthly Staff Meetings
- Safety and security
- Building and system maintenance
- Energy conservation (lighting, HVAC system)
- Provide assistance to hotel departments as required
- Guest relations - handles guest complaints and special requests
- **Work Environment**:

- This is a hands-on, customer facing role, with about 90% focus on daily operations and 10% administrative tasks.
- The successful applicant must be flexible in their working hours to meet the varying demands of the business.
- Assist other departments, as necessary, and maintain good working relationships with hotel team members

**Job Requirements**
- Minimum 2 years previous supervisory experience in Food & Beverage operations
- Strong working knowledge of Micros based system is preferred
- Experience handling guest issues and complaints.
- An understanding of the challenges of a transient workforce and the impact this has on training and retention.
- Experience working a variety of shifts
- Excellent interpersonal and communication skills, both written and verbal.
- University degree or college diploma in Hotel/Tourism Management considered an asset
- **Flexible; **willing to divide their time between all shifts, adjusting their schedule to meet the needs of the business.
- **Approachable; **an empathetic listener who can understand the needs of employees and support and mentor them to reach their goals.
- **Organized; **able to thrive in a fast-paced environment, manage a changing workload and meet tight project deadlines.
- **Enthusiastic; **able to motivate and encourage the team and to maximize their potential.

**Position Requirements**
*Full time, permanent, primarily evenings and weekends including holidays

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

**Experience**:

- Banquet Manager: 1 year (preferred)

Work Location: In person

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