Retail Supervisor- Hard Rock Cafe

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Retail Supervisor Responsibilities**:

- Enthusiastically welcome and greet guests
- Delegate tasks to Retail Sales Associates
- Ensure daily sales targets are being met
- Provide assistance to Hershey/Always Refreshing Soda Shop when required
- Provide product information, selection, suggestion and sales
- End of day billing and payment settlement
- Maintaining public health, sanitation and proactive health and safety standards
- Complete inventory and restock sections and supplies
- Other duties as assigned

**What you’ll need as a Retail Supervisor**:
**Experience**: 1+ years’ supervisor experience required, preferably in a retail work environment

**Education**: Secondary School Graduate Diploma preferred

**Other Qualifications**:

- Knowledge and conversational ability in order to effortlessly provide guest experience and encourage both cross-promotion/sales of related products
- Approachable and establishes immediate credibility with guests and staff - leads all staff by example
- Must be efficient and accurate with receiving, merchandising, product returns, POS, cash auditing and handling
- Working knowledge of computerized Point of Sales system
- Ability to work cooperatively within a team setting
- Excellent interpersonal and communication skills when dealing with guests and employees both internally and externally
- Employ persuasion and influence to initiate and/or resolve matters
- Excellent organizational and time management skills as well as the ability to work effectively under pressure
- Must be able to work all shifts including weekends and holidays

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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