Business Systems Analyst

3 weeks ago

Halifax, Canada CGI Full time

CGI is offering an exciting opportunity as a Business Systems Analyst with focus in CRM solution. As a member of CGI’s national practice providing retail banking solutions and services to credit unions, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world.
As the Business Systems Analyst, you will be part of an agile team that is developing Customer Relationship Management and Delinquency Management Solutions. Your knowledge of enterprise/commercial CRM solution(s), as well as your agile delivery experience will be leveraged to assist with development of the product roadmap and enhancement of feature set.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Work closely with stakeholders (business stakeholders, senior team members and other SMEs, product or project team, and focus groups) to understand and capture business needs, define, analyze and evaluate requirements and business processes.
- Work with the product owner in defining requirements, developing user stories and capturing acceptance criteria.
- Create documentation such as but not limited to business requirements document, business process maps, user stories, and business cases.
- Participate in roadmap initiatives and projects, with a focus on digital transformation and promoting alignment across teams.
- Facilitation of user groups and one on one sessions.
- Translate business requirements into technical solutions, outlining functional and non-functional specifications.
- Work with solution designers and developers and contribute to the development of project plans by participating in the scoping and estimating of proposed work.
- Create acceptance criteria, test steps and perform QA to ensure product, performance, user acceptance and operational acceptance testing.
- Problem solving leading to root cause(s) discovery and proposing solutions.
- Provide tier-2 support for any issues/questions reported by the client and/or end users.
- Prioritize and manage own workload in order to deliver quality results and meet timelines.
- Support a positive work environment that promote service to business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- 100% adherence to CGI policies (Member Commitment to the Code of Ethics and Business Conduct, Dress Code, Travel, Expenses, etc.)

Required qualifications to be successful in this role

**Must Have Requirements**:

- Strong Business Analysis experience in a client facing role.
- Demonstrated knowledge of digital services, CRM technologies and concepts.
- Experience performing quality assurance activities.
- Ability to write SQL queries to perform data comparison and data validation.

**Nice to Have Requirements**:

- Knowledge and experience working specifically in the retail banking and/or credit union space.
- Experience working on Digital transformation projects.
- Demonstrated knowledge of agile development principles and bi-modal delivery models.
- Bonus points: Experience working with CRM solutions (Salesforce, MS Dynamics), Marketing Automation tools and/or implementing CRM solutions for Sales/Marketing teams.

**Soft Skills**:

- Ability to think out of box and bring forward ideas for new product features that will support the product vision.
- Self-motivated with attention to detail and exceptional organizational skills with the ability to balance immediate and longer-term tasks and requirements.
- Excellent presentation skills, ability to cater messages depending on the audience.
- Strong sense of ownership and ability to drive tasks through to completion.
- Ability to build consensus and resolve interpersonal challenges.
- Ability to balance multiple deliverables and manage time effectively.
- Ability to build strong relati

  • Business Systems Analyst

    1 month ago

    Halifax, Canada Nova Scotia Healthcare Infrastructure Division Full time

    Reporting to the Project Director, the Business Systems Analyst is responsible for supporting technology and reporting initiatives within the Project Delivery Division of Build Nova Scotia Healthcare Infrastructure Projects. The Analyst will also work to streamline company procedures and continuously improve processes in an effort to support the division's...

  • Systems Business Analyst

    6 days ago

    Halifax, Canada CGI Full time

    **Systems Business Analyst**: **Category**: Business Analysis (functional and technical) **Main location**: Canada, Nova Scotia, Halifax **Position ID**: J0223-0216 **Employment Type**: Full Time **Position Description**: CGI is offering an exciting opportunity as a Business Systems Analyst in a digital environment. As a member of CGI’s national...

  • Business Systems Analyst

    6 days ago

    Halifax, Canada CGI Full time

    **Business Systems Analyst**: **Category**: Business Analysis (functional and technical) **Main location**: Canada, Nova Scotia, Halifax **Position ID**: J0123-2092 **Employment Type**: Full Time **Position Description**: CGI is offering an exciting opportunity as a Business Systems Analyst with focus in CRM solution. As a member of CGI’s national...

  • Systems Business Analyst

    6 days ago

    Halifax, Canada CGI Full time

    CGI is offering an exciting opportunity as a Business Systems Analyst in a digital environment. As a member of CGI’s national practice providing retail banking solutions and services to credit unions, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world. Insights you can act...

  • Systems Analyst

    1 month ago

    Halifax, Canada Graybar Full time

    **Job Brief**: As the Systems Analyst, you are primarily responsible to assist in ensuring that enterprise business systems are available. You will also assist with the data governance processes, system intelligence and technical operation standards. Graybar Canada Limited currently seeks a Systems Analyst to join our team in Halifax, Nova Scotia,...

  • Bilingual Analyst, Business Systems

    1 month ago

    Halifax, Canada Canada Mortgage and Housing Corporation (CMHC) Full time

    **Job Requisition ID**: 10046 **Position Status**: Temporary Full Time **Position Type**: Hybrid **Office Location**: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: BBB **Salary**: Our salaries...

  • 23005 - Business Systems Analyst - HRis, IT Projects

    4 weeks ago

    Halifax, Canada Nova Scotia Liquor Corporation (NSLC) Full time

    The **Business Systems Analyst** is responsible to provide solutions to business needs that merge business process and software configuration. The Business Analyst will work in partnership with the business, external vendors and other team members to discover and document business needs, and to design, configure and test smart solutions using one or many of...

  • Business Analyst

    3 days ago

    Halifax, Canada Collage HR Full time

    We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation. We are looking for a talented Business Analyst to accomplish the delivery of IT solutions. The successful candidate will work in a virtual team environment with our client and their internal delivery teams. We...

  • Business Analyst

    3 days ago

    Halifax, Canada Collage HR Full time

    We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation. We are looking for a talented Business Analyst to accomplish the delivery of IT solutions. The successful candidate will work in a virtual team environment with our client and their internal delivery teams. We...

  • Business Analyst

    3 days ago

    Halifax, Canada Collage HR Full time

    We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation. We are looking for a talented Business Analyst to accomplish the delivery of IT solutions. The successful candidate will work in a virtual team environment with our client and their internal delivery teams. We...

  • Systems Analyst

    23 hours ago

    Halifax, Canada Hashmap Full time

    **Req ID**:277362 We are currently seeking a Systems Analyst to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). The Systems Analyst participates in all phases of software development. The Systems Analyst needs to have a strong understanding of the software **Requirements**: - 5+ years systems analysis experience required. - 5+ years...

  • Business Analyst

    4 weeks ago

    Halifax, Canada CGI Full time

    CGI in Atlantic Canada is expanding and we are looking to add high performing RFS360 Business Analyst to our team. To be successful as a RFS360 Business Analyst, you should be able to effectively manage the business requirements. This position is for the RFS360 Business Analyst to work as a member of a large program team. **Responsibilities**: - Develop...

  • Business Analyst

    1 month ago

    Halifax, Canada CGI Full time

    CGI in Atlantic Canada is expanding and we are looking to add high performing RFS360 Business Analyst to our team. To be successful as a RFS360 Business Analyst, you should be able to effectively manage the business requirements. This position is for the RFS360 Business Analyst to work as a member of a large program team. Insights you can act on While...

  • Business Analyst

    6 days ago

    Halifax, Canada Nova Scotia Power Full time

    **Job Title**: Intermediate Business Analyst **Company, Department**: Nova Scotia Power, Information Technology **Location**: Halifax, NS - Hybrid **Type of Employment**: Regular, Full Time **Closing Date**: April 9, 2023 **Reference Number**: 11115 **The Opportunity**: We are looking for Intermediate Business Analyst to join Nova Scotia Power's IT...

  • Business Systems Analyst

    4 weeks ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia and Internal Services **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:3/23/2023 (Applications are accepted until 11:59 PM Atlantic Time) **Who We Are**: The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team...

  • Systems Analyst

    5 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 180286 Company: Nova Scotia Health Location: Provincial Zone, Halifax Infirmary Robie Street Entrance - QEII Department: IMIT Inpatient Core Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s) Status: Management/Non Union Position Posting Closing Date: 31-May-24 Nova Scotia Health is the largest provider of health services in Nova...

  • Systems Analyst

    4 days ago

    Halifax, Canada Nova Scotia Health Authority Full time

    About the Opportunity The IM/IT Systems Analyst (SA) / Business Analyst (BA), reports to an IM/IT Manager and will take direction from either the IM/IT Lead or Sr. Analyst. This position is responsible for the requirement gathering, testing, implementation, maintenance, and support for primarily clinical information management and technology solutions...

  • Business Systems Analyst- Investment and Financial Services

    4 weeks ago

    Halifax Regional Municipality, Canada CGI Full time

    Position Description: If you are an experienced Business System Analyst in the financial sector with strong problem-solving skills, excellent communication skills and the ability to collaborate with business and technical teams in a dynamic environment, we have an exciting opportunity to further your career. We are looking for a highly motivated and...

  • Business Analyst/Senior Business Analyst

    5 days ago

    Halifax, Nova Scotia, Canada IMP Solutions Full time

    A workplace that's invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you.At IMP Solutions, we provide IT products, and IT and business consulting services to our clients...

  • Intermediate Business Analyst

    1 month ago

    Halifax, Canada Nova Scotia Power Inc. Full time

    **Job Title**: Intermediate Business Analyst **Company, Department**: Nova Scotia Power, Information Technology **Location**: Halifax, NS - Hybrid **Type of Employment**: Regular, Full Time **Closing Date**: January 22, 2023 **Reference Number**: 10882 At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and...