Business Systems Analyst

2 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:3/23/2023 (Applications are accepted until 11:59 PM Atlantic Time)

**Who We Are**:
The Nova Scotia Digital Service (NSDS), a division of Service Nova Scotia and Internal Services (SNS-IS) is a team within government, and we are putting people first. We are called a “digital” service for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the NSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly skilled people.

**_At the NSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging_**

The people who use government programs and services come from all walks of life. It is important that the NSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

**Who You Are**:
You are passionate about people’s experiences and want to make people’s lives better. You’re curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.

You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.

**About Our Opportunity**:
Do you want to make a difference? Do you like to make a big impact? Do you want to be a part of transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, “Yes” then we have the opportunities what will challenge and excite you.

We are looking to strengthen our rapidly growing team with the addition of a Business Systems Analyst/Coordinator. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

- Individual productivity
- Team productivity
- Community enablement
- Organizational productivity

Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration Architecture, and brings the solution to the business by coordinating all elements of the services and products collectively delivered by Digital Collaboration and other teams in NSDS. This position assists to develop the capabilities in a way that enables the platforms and products to continue to align with the needs of the clients across the Provincial Government, Nova Scotia Health (NSH) and IWK, as well as to the citizens of Nova Scotia.

**Primary Accountabilities**:
The Business Systems Analyst/Coordinator is responsible for:

- Initial triage from our intake process, work closely with clients to understand their needs, assess business requirements and opportunities;
- Perform High-Level business/request analysis, formulate options and define recommended solutions by consulting with business owners and clients and our team. Solutions may be business, process, technology and/or service oriented;
- Coordinate Digital Collaboration work within our team and with other teams such as Emerging Platforms, Digital Communications, Service Desk, End User Compute;
- Lead the preparation and documentation of: business requirements, functional requirements, business cases, business process definitions, workflow process and data models, and implementation plans;
- Achieve understanding and buy-in for planned system and process changes;
- Develop and maintain open lines of communication;
- Prepare and deliver progress reports;
- Create and manage project plans;
- Participate in departmental committees and working groups;
- Determine and manage client expectations, respond to escalated issues;
- Prioritize and deliver the coordination work in the agile, customer-focused and internet-era ways of working;
- Working collaboratively across government and with various stakeholders and sectors to build collaborative

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