Bilingual Inside Sales Representative

7 months ago

Mississauga, Canada Tsubaki of Canada Ltd. Full time

**Summary**:
**Overview**:
Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:
1. Exceeding customer expectations

2. Providing professional point-of-service contacts

3. Following through on all customer requests including but not limited to:
a. Quotes

b. Order Acknowledgements

c. Follow ups and Escalations

4. Actively participating in continuous improvement initiatives

5. Effectively managing priorities, deadlines, and achieving response time objectives

6. Contributing to a positive culture

7. Duties and responsibilities may change as required

**Essential Duties and Responsibilities**:

- The ability to work well with all departments within the company, internal and external customers.
- Proactively probe for target information
- Work alongside District Sales Managers in order to help tend to all customers’ needs.
- Achieve department Quality Key Performance Indicator Errors Per Thousand (EPT)
- Adhere to Cost estimating tools to improve accuracy and efficiency of the cost estimating process
- Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority.
- Ensure the highest level of attention to detail when undertaking any task
- Ensuring a high level of professionalism is adhered to when communicating with customers (external and internal)
- Ensure there is always written documentation when following through with verbal communication
- Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Message & Categorization Rate
- Ability to take control of a situation, gather all pertinent information and communicate with other departments in order to have the customers’ requirements adhered to in a high paced fashion
- Follow up on outstanding requests in a timely manner
- Provide immediate service to DSM’s by keeping a clear line of communication between ISR - DSM at all times

**Education/Experience**:

- College diploma or 3 years of relevant Inside Sales or Customer Service experience.
- **_ Fluent in both Canadian English and Quebecois French_**:

- Commercial or business math - ability to calculate ratio’s, discounts, margin, etc.
- Mechanical aptitude & technical acuity
- Drawing interpretation and/or blueprint reading
- Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
- High attention to detail and excellent documentation skills
- Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
- Ability to maintain a calm professional and confident phone manner.

**About Tsubaki of Canada Ltd.**:
Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

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