Assistant Housekeeping Manager

4 weeks ago

Whistler BC, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:
Four Seasons is powered by our people. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. The Housekeeping Assistant Manager works hand in hand with the housekeeping leadership team to ensure a high level of cleanliness hotel wide. The position oversees the employees in the Housekeeping and Laundry team, including the development and engagement of the team. This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career.
Assist the Director of Housekeeping on the daily management of the department


Lead the department in the absence of the Director of Housekeeping
Schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
Train and supervise the Housekeeping team in the performance of their duties
Conduct performance evaluations and discipline employees when needed
Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
Monitor the performance of House Attendants
inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
Complete evening Housekeeping report and follow-up on discrepancies
act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
respond properly in any hotel emergency or safety situation
P erform other tasks or projects as assigned by hotel management

Applicants will be a willing team player, comfortable with computer systems including Opera, Microsoft Office and HOTSO S and is willing to accept assig nments on as need basis, in order to promote team work .
At least 2 years' experience in a similar role, ideally in a luxury hotel or residence environment.
Previous experience developing and managing a team.
Strong knowledge of Front Desk and Concierge operations including strong knowledge of the local area.
Strong command of the English language
A working knowledge of hotel systems and operations.
Strategic, analytical and have solid business acumen.

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;


Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc ;
Complimentary meal per shift in our employee dining room,
Retirement plan with employer contribution;
vacation days and additional floating holidays per year;
Excellent training and development program;
Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability)

As our hotel is open 24/7, 365 days a year, we expect our Assistant Housekeeping Manager to be flexible in working mornings, evenings, overnight, weekends, and holidays. #

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