Inside Sales Representative

7 months ago

Kelowna, Canada Hardwoods Specialty Products Full time

**About Hardwoods**

Hardwoods Specialty Products is the recognized premier distributor of decorative surfaces, high-grade hardwood lumber, sheet goods, and architectural grade building products serving the residential and commercial construction markets. Operating 32 distribution centers strategically located across the United States and Canada, Hardwoods is uniquely positioned to provide our customers immediate access to a large, diverse product portfolio, and our vendors a broad, significant channel to market.

We are part of a powerful group of companies, with a network of over 85 distribution centers spanning North America. Our parent ADENTRA consists of five distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products and Mid Am Building Supply. Our brands work together as North America’s largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3100 employees across North America and growing as we are very active in the acquisition of complementary companies. Our North American Head Office is located in Langley BC, Canada.

**Position Overview**

Providing support to outside sales reps by building rapport and maintaining customer relationships, following through on customer POs, and ensuring inventory is stocked as required, including purchasing is the first function. The sales desk receives inbound customer orders but also grows the business by actively upselling and promoting.

**Responsibilities**
- Prospect and develop new, exciting business relationships
- Learn about and promote new product lines
- Work for and with outside sales staff
- Purchasing and inventory management
- Understand each customer's needs to provide real, effective solutions
- Deliver exceptional customer service
- Professionally quote rates
- Provide customers with professional recommendations on options as well as pricing and availability data to meet customers' needs
- Process orders in a timely manner
- Work to continually advance self knowledge of products
- Assist with the management and maintenance of appropriate stock levels for the area programs
- Work in conjunction with operations to ensure efficient use of assets, while delivering a premium customer service experience

**Benefits of Working with Us**
- Competitive base salary
- Complete insurance coverage - medical, dental, vision, life
- RRSP matching contributions
- Generous paid vacation time

**Reporting Relationships**

This role reports to the Branch Manager

**Qualifications**
- High school diploma
- Industry experience a plus
- Some experience in quoting, purchasing and inventory management
- Experience supporting outside sales team
- Good math competency.
- Proficient with computers (word, excel, CRM)
- Desire to work in a customer-centric sales role, excellent customer service skills and ability to upsell
- Wants to contribute to the overall plan and team
- Problem solver, takes initiative, makes decision
- Sense of urgency, ability to work in a fast paced environment and to multi-task
- Positive, proactive and energetic attitude
- Ability to work well independently as well as being comfortable working with staff at all levels in the organization with different personalities
- Positive can do attitude
- Detailed/organized
- Strong follow up skills
- Good organizational and time management skills.
- Attention to detail

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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